survey
Rigozzi or restaurant: who has the greater image damage after the gossip?
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Rigozzi then gave free rein to her frustration on Instagram. She angrily showed the supposed booking confirmation, told her around 40,000 followers what had happened to her and urged the boycott of the restaurant.
“That is not true at all”
The landlady then made it clear: The whole thing went “stupidly” and a misunderstanding because third-party websites offered Internet reservations, said Dubravka Gluscevic (55) 20 minutes later. Her restaurant has no website and can only be reached by phone, so she never received a booking request.
She had told Rigozzi on the phone that she knew nothing about her booking and had to continue working because she had a full house. “Another day I might have had time to clarify the situation, but at that point I had many, many guests.”
Rigozzi does not want to let that sit on her, she now counters with a “look”: “What she says is not true at all.” The landlady “attacked her from the start, saying that she never sent me a confirmation”. Then she asked quietly what they would do now. «She screamed that it was my problem. She had a lot to do, she attacked me and hung up the phone without saying goodbye. Such behavior is not possible at all. »It’s all about behavior. “You have to be friendly to the guests and you certainly don’t have to yell and attack them.”
Rigozzi doesn’t want to apologize
Regarding reservations that should not have been received, Rigozzi says: They do not understand that Beiz Local.ch, a Swisscom service, is using and knows nothing about it. “It is clear that reservations can be made online, by email or by phone.”
She does not see that she should apologize to the landlady. «She has to apologize to me, certainly not I to her. “She was so aggressive and not right.”
The landlady can also understand Rigozzi’s frustration with the lack of table reservations, as she says to 20 minutes. She does not expect an apology for the Insta pillory. “It doesn’t help me.”
(KFI)
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