The MTA trains 2,300 of its agents to get out of the booths located in subway stations and help passengers inside the stations and on the platforms.
Demetrius Crichlow, NYC Transit supervisor, explained that each officer will undergo a four-day training period before taking over management of the station.
IT MAY INTEREST YOU:
The official added that the training contains basic concepts of customer service, technical training, support for customers with disabilities and techniques to solve accessibility problems and tutorials on applications on mobile devices.
At least 173 station agents have already gone through the training.
The MTA said it expects another 48 officers to take the course every week starting in mid-April.
No date has been set for the station agents to officially vacate the booths.
