Swiss still has 100 million to reimburse customers
news-single-imgcaption" style="width:240px;">Swiss has been hit hard by the coronavirus pandemic. (keystone)
The Swiss airline company still has to reimburse a hundred million francs to its customers, including fifty million to travel agencies, said commercial director Tamur Goudarzi Pour. The Lufthansa branch wants to reimburse customers who wait the longest within six weeks.
The official clarified that the national carrier still owed its customers “an amount in millions with three digits at the bottom of the range”, without revealing a detailed figure, in an interview with the specialized portal Travelnews.ch.
“We aim to respond to the demands of our customers who are waiting the longest in the next six weeks. We stick (…) to the requirements of the Confederation to reimburse tour operators by the end of September at the latest, ”he added.
While Swiss, like the rest of the airline industry, has been hit hard by the coronavirus pandemic, the airline sees signs of improvement.
For Tamur Goudarzi Pour, “there will certainly be a catch-up effect among people who have not been able to travel so far. In Europe, we see very high demand and a high occupancy rate in the short term ”.
In late June, the German Consumer Protection Association (SKS) demanded that all refunds be made within six weeks. Swiss then indicated that it would pay several million francs a week after having been forced to cancel almost all of its flights and immobilize most of its fleet due to the coronavirus pandemic.
In early May, the Confederation announced emergency aid of 1.275 billion francs for the companies Swiss and Edelweiss. The shareholders of the parent company Lufthansa had given their approval at the end of June to a rescue plan of 9 billion euros (9.6 billion francs), which prevents the group from the cessation of payments.