Thousands of travelers have to change their holiday plans after the SAS pilots went on strike. And for many, it is now a matter of getting their travel money back from the airline as soon as possible.
When the plane is set
If the flight is canceled, regardless of the time in advance, the airline will offer you the following three options:
- Reimburse the ticket cost for the part of the trip you are not allowed to use.
- Rebook so that you arrive at your destination as soon as possible (if possible with an airline other than the original one).
- Rebook you at a later time according to your wishes, on similar terms as the original ticket.
– Lack of space
You thus have the choice between demanding cancellation of the agreement or rerouting of the trip, regardless of the reason why the flight is canceled.
You may also be entitled to compensation (compensation) as well as reimbursement of unforeseen expenses.
This can be expenses for accommodation, food and drink, transport to and from the airport, transport to and from the accommodation, etc.
Post yourself
The easiest way is to pay for extraordinary expenses yourself. Take care of all receipts and then demand a refund from SAS when your trip is over, or as soon as possible after SAS has canceled the trip.
Do this with your points
You are entitled to the ticket money and reimbursed expenses within 7 working days.
No compensation is normally given for lost earnings or the like.
We show you the shortcut to getting your money back.
The money is lost
If you choose rerouting, the airline must ensure that you are offered food and drink during the waiting period.
– If accommodation becomes necessary, you will also be covered for hotel accommodation and transport between the airport and the hotel. In addition, you have the right to be reimbursed for telephone calls, says consumer lawyer Thomas Iversen in the Consumer Council to DinSide.
If you choose to cancel your trip and get your ticket cost refunded, you must be aware that you does not in addition may require the airline to provide rebooking or meals in the form of food, drink or accommodation.
Customer service
If you have decided not to use all or part of your ticket or the offer to reroute with another aircraft, you should claim the money back for your flight ticket as soon as possible.
You use this website of SAS to ask for money back for airline tickets and expenses you have had.
To request a refund for a flight ticket booked through a travel agent or an online travel agent, you must fill out this form.
If you want to get in touch with SAS customer service you can do it here:
Chatbot Live chat:
Monday – Friday: 07: 00-19: 00
Saturday: 09: 00-17: 00
Sunday: 09: 00-18: 00
The chatbot (robot) is open 24 hours a day
The telephone number for customer service is 21 89 60 00
Monday-Friday: 07: 00-19: 00
Saturday: 09: 00-17: 00
Sunday: 09: 00-18: 00
This covers the airlines
Standard compensation
If the airline cancels your trip, you may be entitled to a standard compensation under the EU regulation. The sum varies from 250 – 600 euros depending on the length of the flight.
This corresponds to between around 2,500 and 6,100 kroner at today’s exchange rate.
The European Court of Justice has ruled that a strike in one’s own company is not to be regarded as an extraordinary circumstance that exempts airlines from such an obligation.
To avoid the obligation to pay standard compensation, the company must cancel the trip and inform the customer about this no later than 14 days before the scheduled departure.
Where can you find your complaint?
Alternatively, the airline must inform the traveler of the canceled flight between 14 and 7 days before departure if routing is offered so that the passenger can travel no more than two hours two hours before the scheduled departure time and arrive at the final destination no later than four hours after the scheduled arrival time. explains the trade association Virke.
Do not accept this
SAS also does not have to pay compensation if they inform about the canceled flight less than seven days before the scheduled departure time and passengers are offered a rerouting so that they can travel for a maximum of one hour. for scheduled departure time and arrive at the final destination within two hours after scheduled arrival time.
There is no requirement for EU compensation to be paid within 7 days.
How far has your complaint entered the system?
You can find out by going to this website.
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