Patient relationship management
As close as possible to healthcare establishments, for almost 15 years,
MEDICEA offers you a global solution for managing incoming calls.
- 1Audit
A study of all calls allows you to measure the true quality of service (Qos) of calls from key services in your establishment: switchboard, medical services, billing, admission, etc.
- 2Voice solutions
Offer a real telephone reception to your establishment with our voice recognition solutions. The patient orientates himself by pronouncing the name of a hospitalized patient, a practitioner, a medical service, …
- 4Reports
Are you chronically behind in your reports? or want real-time delivery? Save time by entrusting the seizure of your documents to our experts (medical imaging, post-operative, etc …).
- 5Next day calls
As the final step in the patient journey, our medical secretaries contact your patients directly (or via a call machine) your patients in order to improve post-operative follow-up on an outpatient basis,
- 7Hosted ACD
Receive and distribute your incoming calls in a professional manner with our hosted ACD solutions. No investment or installation, our solutions are operational in a few minutes …
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Summary of indicators, quality of service, transfer rate, average processing time, average waiting time. Measure your real quality of service with our steering committees …
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