–
Rejected electronic card payments, blocked cash withdrawals and enraged users, attached to the phone to contact customer service, which however does not answer. Facebook has even created an ad hoc group of people who call themselves scammed. SisalPay has ended in the storm, for the company it is frantic hours to say the least.
The reports of the disservices have followed one another on his facebook page, comments on vitriol, no one who moderates them, or better yet, who answers, so much so that, as mentioned, the group “Scammed by SisalPay” was also born, at the moment however, it has just a few dozen subscribers.
Someone recalls the model of the financial scandal that swept Parmalat a few years ago, causing a virtual thrill to flow over the back of the unfortunate. Until 18 today, Saturday 27 June, the last post published by SisalPay dated back to 23 June, now 4 days ago. A silence that certainly did not serve to appease the mind.
“I have to make purchases and it doesn’t make me pay, but at least I could talk to someone the toll-free number doesn’t work” Carmela writes, to which Nico replies with a laconic “Toll-free number works. Already called and they told me they don’t know when this anomaly will be resolved. Money cannot even be withdrawn. “
It is much worse for Joy: “I am traveling, I have thousands of Euros on the Card and I cannot withdraw or pay… I have not brought other Cards with Me, I am stuck. Tomorrow I will report to the police headquarters and my lawyers will take care of it on Monday. Just trust these people but do you realize? It’s crazy, it’s crazy. “
Salvatore is definitely on a war footing: “SisalPay has done something too serious has blocked everyone’s money it is absurd people who keep all their money on paper are stopped something like this can’t happen it’s disgusting as soon as I take all my money I burn the card that sucks mammamia “.
You can go on like this for hours on the bulletin board. Upstream of the problem, given the difficulties in contacting customer service, however, there seems to be a third party, whom some of the commentators, perhaps a little more in the technological-financial sector, identify in Wirecard.
The Wirecad affair is even slapping the German government. In summary, Wirecard is the company at the center of a gigantic scandal, there is talk of a two billion dollar shortfall escaped nothing less than Ernst & Young. The auditing firm, which has been managing the auditing of Wirecard’s financial statements for about 10 years, would not have received any bank statements in the last three that would reveal the tax fraud put in place by Wirecard’s top management.
As a result, hundreds of thousands of cards blocked all over the world, given that many companies, including SisalPay, rely on German fintech to issue their own. To be clear, last April the Wirecard stock was quoting 140 euros, today it has practically fallen below 2, with the operational director of the company unavailable, perhaps escaped to the Philippines where the vanished money would be deposited.
Going back to the events of our house, all this until 18 today we said, with SisalPay customers out of the grace of God, without the possibility of doing anything, much less recovering their money, and someone of the customer service with whom to let off steam. Since then, something has changed, although it is still early to say that this is a turning point.
“Dear Customers – reads in the post published this afternoon on the official Facebook page of SisalPay – as probably learned from the press, Wirecard, a German world leader in financial and technological services, is now at the center of the news for reasons that have surprised both the market that all global partners, including us that like SisalPay | 5 have no responsibility for what happened to our supplier “.
“The British banking supervisory authority (FCA) – continues the post – has previously blocked the operation of all Wirecard cards worldwide and consequently also your cards with the SisalPay brand. We apologize for the inconvenience this situation is causing you and we are on the field in person to limit the inconvenience to our customers, our first interest “.
“In the next few days, in fact, we will contact you to transfer the balance directly to a new prepaid card, issued in partnership with Banca 5 – Gruppo Intesa Sanpaolo, so that you can quickly return to make payments in complete peace of mind or receive information on how to do it for you. safe and convenient, to credit or refund the balance on your cards. Your safety – concludes the company that ended up in the center of the storm – is a priority for SisalPay | 5 and we are at your disposal for any question and need “.
–
