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Microsoft receives 6,500 complaints a month, for ‘scams’ in its technical support

In the case of Mexico, the report includes that 65% of Mexican adults were exposed to a technical support scam, 9 points less than in 2018, but it also indicates that only 23% continued to interact with the scam.

On the other hand, the cybersecurity company Check Point pointed out that in the quarter from April to June 2021, Microsoft was the company most used by cybercriminals to carry out phishing.

“Of the total number of brand phishing attempts, 45% were related to Microsoft in the second quarter. Shipping company DHL maintained its position as the second most impersonated brand, with 26% of all phishing attempts related to it, as cybercriminals continue to take advantage of the growing reliance on online shopping, ”the report notes. Brand Phishing de Check Point.

The scams that have been achieved have had an economic impact but also a prestigious one for national companies, according to Beckman.

“Among those who continued, 91% lost confidence in the partner company, 68% experienced moderate or severe stress, and of those who continued with a computer-related scam, 83% spent time checking and repairing their computer.”

Once they engage with potential victims, the scammers also steal personal and financial information. Those who were victims paid at least $ 200 on average, and many victims faced repeated scam interactions.

A few unfortunate victims even lost thousands of dollars to fake tech support to fix nonexistent computer problems, and in other cases malware was installed on their “clients” computers, allowing them to maintain access to computers even after these victims they believed their remote access sessions had ended.

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