Alicante people value the water supply from the city. In fact, it is the highest valued public service. The most appreciated aspect of the service is the operational management (pressure, continuity of the service and operation of the meter, with 70% satisfied, followed by the customer service of the company that provides the service (Alicante waters), with 45% acceptance.
In general, municipal public services in the city of Alicante they satisfy 49% of citizens, 10% less than last year, a figure that is below the Spanish average (57%). With these data, Alicante public services return to 2017 levels, where only 48% of citizens valued them positively.
This is reflected in the III Barometer of Satisfaction of Public Services promoted by the Urban Services Observatory (OSUR).
It stands out that all services show a decrease in the valuation with respect to the previous year, only approving the water supply service and public transport. The score of all the analyzed municipal services of Alicante is below the national average. Likewise, it is worth noting the decrease in satisfaction in the park, garden and public space conservation service by 21 percentage points, and in public transport by 20%. These results position Alicante in 16th place, together with Sabadell and Valencia, within the analysis of the 30 most populated Spanish municipalities, down 3 places compared to the previous edition.
Service public transport it obtains a 51% satisfaction, a very fair approval and below the national average. Of this service, the state of cleanliness and conservation of public transport vehicles stands out, with 59% satisfaction, and the frequency of schedules on urban buses, with 47%. The people of Alicante place in third place the collection of rubbish and waste which, with 42% acceptance, does not get approved.
This is 16% less than the national average. Its best valued aspects are the frequency of the garbage collection service, with 62% favorable opinions, and customer service when there are incidents, with 56%. It is followed by the care of parks and gardens and the conservation of public spaces and sports facilities, which obtained 30% satisfaction, which is 14% less than the national average. The worst rated points are the presence of maintenance personnel and the frequency with which maintenance work is carried out in parks and public spaces, both with only 25% satisfaction. Finally, street cleaning is the worst rated service, with 22% satisfaction, while the national average for this service stands at 37%. Alicante residents disapprove of the cleaning of pet excrement, with 69% dissatisfaction, and the cleaning of sidewalks and streets in their area, with 51% dissatisfied. For Ramiro Aurín, general director of OSUR, “municipal services have experienced a significant decline in satisfaction compared to last year, being 8 points below the national average. The political turmoil of the last year to the detriment of the search for the best management of services, are certainly not unrelated to this critical perception of citizens.
The water supply and public transport in Alicante remain the best valued services, while the rest of the services do not reach the approved level. Noteworthy are the drops in satisfaction with the service for the conservation of green areas and sports facilities with a loud suspense and that of public transport that approves by the hair ”. The results of this III edition of the Barometer are the result of the survey carried out by Time Consultant to 5,500 people with the intention of reflecting the opinion regarding their public services in the 30 most populated municipalities of the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga , Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de La Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares. About OSUR – AESP The Urban Services Observatory (OSUR) is a platform belonging to the Association for the Excellence of Public Services (AESP) that wants to become a speaker of the opinions of citizens about its municipal services. We want to defend the interests of taxpayers so that they receive services of excellence in the most everyday aspects of their daily life, which are precisely the services that City Councils should provide. From OSUR we focus on analyzing how cleaning, transport, water, lighting and other services that depend on the City Councils are provided.
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