Messenger
Malfunction in WhatsApp: How to solve the most common problems
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08.06.2022, 17:54
| Reading time: 3 minutes
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WhatsApp alternatives – the 5 best messengers at a glance
– WhatsApp alternatives – the 5 best messengers at a glance WhatsApp belongs to the mega group “Meta” (Facebook). Many people are switching from the popular messenger service to an alternative. These five apps offer similar features and good security.
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Berlin.
Whatsapp is down? Are you unable to send or receive messages again? These are constant problems and simple solutions.
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A constant companion for many people: the Messenger WhatsApp. Handy for contacting friends and sending sunny holiday snaps. But when the app gets stuck, it quickly becomes annoying. According to an online survey by Netzwelt, 34 percent of WhatsApp users alone have problems sending and 26 percent receiving messages. Here you get simple solutions for the most common problems.
More about WhatsApp:
WhatsApp disruption? Check connection to the Internet
Simple solution to simple problem: to send and receive messages, your phone needs one Internet access either via WiFi or mobile data. If there are interferences, the internet connection should be checked:
- Check the internet connection in the settings or on the taskbar your cell phone.
- If the symbols for “WLAN” or “Mobile data” are grayed out, enable them to connect to the internet.
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Falls WhatsApp still not working:
- Start another online applicationto see if you’re online there. This way you can rule out whether it is a general problem with your Internet connection.
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Update operating system or WhatsApp
If the update is missing: Sometimes important Updates for whatsapp missed if they are not set automatically. Result: The app no longer works properly.
- Open the Play Store or Apple Store and search for WhatsApp there.
- Choose the option “To update”. This will be displayed to you if the latest version of the messenger is not available on your mobile phone.
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If WhatsApp is still up to date, the cause may be one outdated operating system lie:
- In the phone settings, check the range Software-Update.
- Take any there updates before.
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Disturbances with WhatsApp: clear background storage
WhatsApp often freezes when starting. This can be due to the Whatsapp memory on your phone being too full. The problem is easy to solve if you Background memory (cache) Clear:
Clear cache on Android devices:
- On your device, under Settings, select the section “Apps” out.
- Scroll to App WhatsApp and select this.
- Select the area in the following menu “Storage”.
- In the next menu area, select the item “Clear cache”.
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Clear cache on iPhone devices:
With the iPhone, only the entire cache of your phone can be deleted. This is done with a few simple steps:
- Choose the Power-Button on the right side of your device.
- Press until the display appears on the screen “Switch off” appears, but do not switch off.
- Now hold the Home-Taste pressed.
- Shortly afterwards it appears home screen and the cache contents have been cleared successfully.
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Reinstall WhatsApp as a last resort
You may have seen this message before: WhatsApp stopped. If this occurs again and again, but also with other disorders, a reinstallation of the messenger:
- Look for that App-Symbol for whatsapp on your phone.
- Hold this down until the option “Uninstall” shows up.
- Uninstall WhatsApp and to install it via Play Store or Apple Store.
- In order not to lose WhatsApp data, it is recommended to use a WhatsApp-Backup to create before uninstalling.
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This article first appeared on morgenpost.de.
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