Nice outside, but ugly inside? Tesla cars seem to have a big problem with quality. For the first time, Tesla vehicles appear in the renowned quality study by the American analysis company JD Power. And promptly land in last place. 250 defects occurred per 100 vehicles within the first 90 days after purchase. No other manufacturer is worse.
Audi and Mercedes hardly any better than Tesla
Owners of Dodge, Kia and Chevrolet cars had the least problems. Volkswagen made it into the top 10. There were 152 defects for every 100 VW vehicles. Mercedes and Audi rank far behind in the rear. The following list of the JD Power study shows the manufacturers with the respective number of problems reported per 100 vehicles:
- Dodge 136
- Kia 136
- Chevrolet 141
- Ram 141
- Genesis 142
- Mitsubishi 148
- Buick 150
- GMC 151
- Volkswagen 152
- Hyundai 153
- Jeep 155
- Lexus 159
- Nissan 161
- Cadillac 162
- Infiniti 173
- Ford 174
- Mini 174
- BMW 176
- Honda 177
- Toyota 177
- Lincoln 182
- Mazda 184
- Acura 185
- Porsche 186
- Subaru 187
- Chrysler 189
- Jaguar 190
- Mercedes 202
- Volvo 210
- Audi 225
- Land Rover 228
- Tesla 250
That’s why Tesla does so badly
According to the study by JD Power, the electric cars of billionaire Elon Musk are struggling with failing touchscreens, poor paint quality, poor fit of body parts and rattling noises. Tesla apparently knows these problems itself, which is why, unlike all other manufacturers, they refused to release customer satisfaction data in 15 US states. Instead, the analysis company took samples in the remaining 35 states and interviewed 1,250 owners of Tesla vehicles. However, the fact that California, as the largest electric car market in the United States, was not among them could explain the poor performance.
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ADAC statistics paint a different picture
If you take a look at the ADAC breakdown statistics, the picture is completely different, especially with regard to German car manufacturers. Audi and BMW occupy first places in the middle and upper class. Kia, on the other hand, performs significantly worse. In the lower middle class, the Kia Sportage and the Kia Ceed are among the flops in the test. Tesla plays no role in the breakdown statistics. In addition, the two rankings are not easily comparable. This is not least due to the fact that the same manufacturers in the USA and Germany sell very different models.
This is how the quality study is created
JD Power has been investigating and analyzing problems experienced by drivers once a year in categories such as engine and drive, infotainment and processing since 1968. In surveys, customers report any problems with their car that emerged in the first 90 days after purchase. Tesla was the first time in the study.
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