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“Must be closed”: error after Update annoys Outlook users


Microsoft has a Support article on the error, the users of the most recent Outlook can encounter Updates, the use of a storage PST. The Bug forces you to Close the program, up to an Update, only an intervention in the Registry helps.

In the case of Outlook it is stuck correctly, Microsoft is working on a solution

“In one of your files an error occurred and Outlook must be closed”: With this unpleasant message, currently some users of Outlook will be welcomed, have performed an Update to Version 2005 Build 12827.20268 or higher. Particularly annoying for those Affected: While following this message, the note “May Outlook can fix your file problems. Click on OK, the repair tool for the post-run input” that Affected the reports in the Microsoft Forum, brings the but not the solution for the error message.
Outlook makes Trouble

According to the first Analysis of the Windows expert Woody Leonard fails, the repair Tool, because it tries to, seemingly, PST files to repair, damaged. Leonard notes in his report that Outlook with OST files is probably not affected by the error and suspected a connection with the most recent cumulative Update for Windows 10. Microsoft confirmed that a solution to the problem is developed in cooperation of Outlook and Windows Team. “An initial Client solution you will find in the Insider-Beta Version 13004.10000”, the company said. However, at the current time not yet foreseeable “whether the primary Fix of Outlook or Windows will come”.
Outlook-Bug Version 2005 Build 12827.20268Currently only via a Registry Hack releasably

Registry Hack helps

For users, the trust, an amendment of entries in the Registry, Microsoft warns, as always, from possible serious problems – provides the group a preliminary Solution approach:

For the workaround, the following actions must be performed:

  • With the right mouse button on the Windows start button and then click Run select.
  • Box, type regedit, and then select OK.
  • Expand in the left pane of the Computer, and then expand HKEY_CURRENT_USER \software\microsoft\office\16.0\outlook\pst
  • You can delete the PST-key, the following registry key and start Outlook again:


“Load corrupt-gates”= “C:\\Users\\users. REDMOND\\AppData\\Local\\Microsoft\\Outlook\\ * * * APPROPRIATE EMAIL ADDRESS * * * ”

“Prompt repair”= DWORD: 00000001

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