Four Apologies to Customers, What’s Up with Blibli?

Liputan6.com, Jakarta Building a startup business is not easy. Many obstacles come and go. Well recently, an apology from an e-commerce circulated, namely Blibli.

The apology was not only published through Blibli’s social media on June 26, 2021. The apology was even delivered directly by Blibli’s International Brand Ambassador, Park Seo Jun. What happened to Blibli until the world famous actor finally intervened?

In order not to be curious and to prevent confusion from the news of the apology, one of Blibli’s top brass spoke up.

“There are a number of things that we cannot provide to our customers or our customers seller, and this has been going on for years so we finally decided to make an official apology,” said Hendry, Chief Financial Officer (CFO) of Blibli.

So, for 10 years in Indonesia, what things can’t Blibli do? Here are four Blibli apologies and their explanations:

Sorry, Blibli doesn’t sell fake products

Did you know that Blibli has 18 million products presented to its customers? Yes, tens of millions! That means Blibli as a platform that has been around for a decade, has become a super complete e-commerce.

However, not all products can be displayed in real in the storefront. That’s because the curation at Blibli is super tight. To maintain high quality, Blibli curates to ensure that the products come from original brand principal, distributors and reseller.

Oh yes, interestingly, used products can still be accepted at Blibli, especially for customers who want to trade in new items with their old ones. And if the goods purchased do not match or are proven to be fake, you can exchanged within 15 days of receiving the product, free of charge.

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