According to the customer, this is a problem presented in the Land Rover Discovery Sport model across the country, but the brand has not recalled
It is natural that when buying a durable good, especially when it is expensive, the customer has the so-called “after-sales service”; a service to overcome possible problems arising from system failures, for example. That’s what João Alfredo expected to have when he bought two Discovery Sport in 2018, 0 km, from the Land Rover brand, along with concessionaire Way, in Salvador. The two cars have an average value of R$ 200,000 each.
“The first problem, in one of the cars, occurred after running 42,000 km. The turbo compressor broke, bursting the turbine and consequently crashing the engine. I looked for the dealership, as it was under warranty, the vehicle was replaced”, said the customer who had a new surprise shortly afterwards, already with the other car.
“With 102,000 km and a little over three years of use, the other vehicle had the same problem. This time the store claimed that the warranty was only up to 90 km and the car has been in their yard for a year without this problem being resolved”, explained João.
Although the warranty does not cover the defect, if we think about the time used, it is, according to João, a recurring problem, which could have been remedied with a recall promoted by the manufacturer.
“We were surprised to find out that we were not the first users to have the turbine burst right after the warranty expired, but that other vehicles here in Salvador, had already gone through the same situation as commented by the mechanic, in the service”, revealed the client.
Even taking this information to the dealership’s management, João was unable to resolve the situation. “We were informed that no guarantee would be given and only a 20% discount on the parts, that after replacing the turbine, which would cost three times more than the price practiced in the market with original parts (R$ 62,000), it would be done a new test to assess the need to replace the engine or not”, said João, explaining that, if necessary, the replacement would have to disburse another R$ 120,000.
The exorbitant value seems to be practiced in several situations by the concessionaire, since BNews has already received a complaint where another customer, who preferred not to be identified, reported a similar situation. In this case, the man also owns a Discovery, only from 2012, with a current price of R$ 110,000. He received a budget of R$ 211,939.83 to repair engine damage and oil leakage.
“What we see is a total lack of interest and disrespect for consumer rights, with a lack of after-sales service here in Brazil”, laments João, citing that this has been a problem presented by customers throughout the national territory. In time, he went to court to try to solve the problem.
The BNews report got in touch with the management of Concessionária Box Comércio de Veículos last Friday (13th), where we were informed that a position would be given on Monday, the 16th. no longer responded to contacts made by the editorial office.
