Some battery cases for the iPhone XS (Max) and XR may have charging problems. Apple has launched a free exchange program. […]
Some protective covers with built-in rechargeable batteries, which should extend the battery life, either cannot be charged or only sporadically when connected to a power source. Devices that were manufactured between January 2019 and October 2019 are affected. According to Apple, there is no security problem and no other smart battery models are affected.
Apple or authorized Apple service providers can replace affected smart battery cases free of charge. The exchange program is valid two years after the first sale of the model in retail.
Learn how to replace your battery case Apple Support website, Accordingly, for a Smart Battery Case purchased in an EEA member state and Switzerland, the service can be used in all EEA member states and Switzerland.