Designer and investor Dustin Curtis bought a MacBook Pro with M1 in trade-in on the official website in mid-January and had to hand over his old MacBook Pro in a special box within 2 weeks, which Apple promised to send. But the designer did not receive it and forgot about it, after which the company disconnected его Apple ID.
According to Curtis, in mid-February, he received a letter from the company asking him to return the old MacBook Pro. In response, he said that the packaging did not reach him and asked to send another one, but Apple remained silent. Soon after, the amount of the discount that the designer was supposed to receive appeared on the Apple Card balance, and on February 15, Apple sent an email stating that it could not write off money from the Apple Card, but it contained incorrect data and several typos:
We were unable to receive full payment for your new iPhone. Therefore, we will block the device specified in the order from further access to Apple iTunes and the Mac App Store, as well as deactivate all accounts associated with the device purchased in the order.
To resolve the issue, call 1-877-255-5923 and contact an Apple Card Specialist at Goldman Sachs. After solving the problem, please answer this letter so that we can deduct the difference in value from your card.
For some reason, the company wrote iPhone instead of MacBook Pro, and the return address was misspelled: preceivables instead of receiveables, but Curtis did not read this letter, as it was lost in his mail. He discovered this message later, when problems with Apple ID already started.
The company’s support service could not help Curtis and was advised to contact another department, which can only be contacted by mail. After writing to them, the designer began to wait for an answer.
In parallel, he discovered a problem with the Apple Card: after Curtis’s bank account number changed in January, auto payments stopped working, and his account balance fell below the established limit. The designer contacted the bank that issued the card, but the bank said the only way to activate the Apple ID was to re-contact Apple via email. In early March, Curtis managed to get the account unblocked.
This error emerged solely through the fault of the designer, how he did not return the old MacBook and forgot about changing the bank account for payment. Apple said blocking Apple ID is standard procedure until the company receives payment, and it has nothing to do with Apple Card, and blocking an unpaid device helps prevent fraud.
Main photo: Melvin Thambi / Unsplash
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