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Watch out! Your Health BPJS Can Be Frozen, This Is The Cause

Jakarta, CNBC Indonesia – BPJS Kesehatan performs cleansing of special participants for family members of State Official Wage Recipient Workers (ASN, Soldiers, Members of the Indonesian National Police) and their retirees, as of November 1

Cleansing is for those who have problematic data because they are not equipped with a National Identity Number (NIK). BPJS will temporarily deactivate incomplete data and participants are required to update their NIK data.

The method for updating data can be through the administration service channel via Whatsapp (Pandawa) by attaching a KIS Photo (Healthy Indonesia Card) and Family Card and KTP.


“We have a standard for participants to show their NIK or KK to be input into the master file and direct participation to be active,” said Head of Public Relations of BPJS Kesehatan M. Iqbal Anas Ma’ruf to CNBC Indonesia.

Iqbal explained, participants who are disabled and want to return to being BPJS Kesehatan participants, can directly contact the care center 1500 400 or they can go through administrative services via WhatsApp (Pandawa).

Cleansing is carried out in order to improve data accuracy so that it can provide maximum Health Insurance Services and follow up on the recommendations of the Corruption Eradication Commission (KPK), the results of the BPKP audit for the 2018 financial year and the results of the Ministry / Institution Echelon I Coordination Meeting on 21 September 2020.

Following are BPJS Health WhatsApp (Pandawa) Numbers in several regions of Indonesia:

  • Banda Aceh 085210913657
  • Medan 08116791003
  • Jambi 08117445897
  • Palembang 081273199265
  • Central Jakarta 081212326339
  • South Jakarta 081212945526
  • East Jakarta 081388192220
  • West Jakarta 081283093171
  • North Jakarta 081282519335
  • Bogor 081213331413
  • Tangerang 082122375424
  • Bekasi 081280688771
  • Depok 081281789291
  • Bandung 08131236544

For information, data cleansing by BPJS Kesehatan is carried out by referring to Law Number 23 of 2006, Article 13 paragraph (1) concerning Population Administration, where every resident is required to have a NIK.

BPJS Kesehatan also cleans data by referring to Presidential Regulation Number 82 of 2018 concerning Health Insurance, that the Healthy Indonesian Card (KIS) contains at least the name and identity number of the integrated participant, with a Population Identity Number (NIK), except for new babies. born.

In addition, the decision to temporarily suspend by BPJS Kesehatan was also carried out as a follow-up to the recommendations of the Corruption Eradication Commission (KPK) regarding the results of the audit of the Financial and Development Supervisory Agency (BPKP) for the 2018 financial year and the results of the Echelon I National Coordination Meeting Ministries / Institutions.

[Gambas:Video CNBC]

(hps / hps)


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