In the space of almost four months, the judicial court of Thionville collected the feelings of a hundred people. All have passed through the doors of the North Moselle jurisdiction, with under their arm a file relating to family matters, criminal matters, or any field that relates to a dispute that is not entrusted to a specialized court.
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Access and reception conditions: good points
What are the impressions of these litigants, from the start of processing their case until judgment? President Fabien Son delivers their opinions. Let’s already talk about the conditions of access to court. “According to the satisfaction questionnaires, the reception is good. Just like signage in buildings, where work will strengthen signage. The reliability of the information at the reception is excellent. “
Things get a little tough when the material conditions of waiting are mentioned, in particular concerning family matters. Here too, it is a question of improving the configuration of the premises (and their acoustics).
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Waiting times: it’s getting stuck
Same feeling of frustration when it comes to talking about the delay between the summons and the hearing, and the waiting time on the D-day. The ultimate goal would be to offer a legal appointment like a doctor’s appointment, Fabien son reports. However, there are a lot of players in the loop. Reflections are to be carried out with the bar. “
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Demonstrate more pedagogy
Another point to review: demonstrate greater pedagogy in court, in particular in criminal matters, with its technical vocabulary. And why not install a screen with a video in which the roles of magistrates, clerk and lawyers are specified.
Same negative observation about the timeframe for rendering the judgment, and everyone’s good knowledge of their rights. “The House of Law and Justice in Hayange can provide an answer, raises the president of the court. Last year, 5,000 people were welcomed by conciliators, mediators, notaries, bailiffs, public writers, over-indebtedness associations… ”
Projects are underway, such as the imminent arrival of the Portalis portal (via France Connect), and invitations by SMS. “Working groups have been formed to better meet expectations, but there is also a reality: we are dependent on the human resources that we are given. “
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