They denounce Bancoppel for ‘milking’ accounts

A new type of fraud for Bancoppel clients recently came to light. Those affected report that their account is emptied, through loans that they supposedly took out in Coppel stores, but that it was not them who processed them, but rather someone else who accessed their data.

Salvador López Mercado, director of User Services of the National Commission for the Protection and Defense of Users of Financial Services (Condusef), said that an average of three to four complaints are received per week for this reason.

As an example, he mentioned that if a user receives a transfer of 20 thousand pesos to his Bancoppel account, someone realizes that he received that money and later, when the user checks his account statement or his application, he realizes that he no longer He is there and it appears that he took out a loan for that amount at the store, and they emptied it from there.

“Until now, it is unknown if Coppel’s store is being hacked or if it is the same employees who commit these scams,” he said.

“Someone takes out the loan, Coppel store transfers it to Bancoppel, but the users’ disagreement is that they did not take out the credit, who knows who is using their credit,” he explained.

The discomfort is that Coppel is independent of Bancoppel, one is a financial entity and the other is a department store, but Coppel has the facility to give credits as well.

“If you are a Bancoppel customer, the moment you receive notifications of a transfer, that’s when you verify and say ‘well, I didn’t ask for a loan in the store’, that’s when you realize it,” López Mercado added.

He said that the problem is aggravated, because Coppel gives its staff attributes of having the information of Bancoppel users.

Coppel Tienda authorizes these loans without having requested them and they transfer them to Bancoppel. They do it this way because criminals cannot take them out in cash because they would require a signature and voter ID.

“This is a problem because Coppel, in theory we don’t see it, Profeco sees it, so we tell the client: go to Profeco for the issue of the store, and the issue of transfers if it is with us,” López mentioned. Market.

Despite this, Bancoppel is the institution that gives the least favorable resolutions to its clients; in this specific case, only 10 percent are resolved, he indicated.

A case of data breach by a Coppel employee is the complaint that a woman filed on June 27 at the Northern Zone District Prosecutor’s Office, with file number 37-2023-0018360, after the employee Berenice MS He asked for your information to provide you with the department store card; However, she used her voter ID information to request a loan on an application in the client’s name.

The affected person assures that she receives notifications that her debt, which started at 10 thousand pesos, now amounts to almost 80 thousand.

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