Dominika Samek from Bystra Podhalańska received an SMS at the beginning of this July, allegedly from a courier company. She was supposed to pay PLN 1.49 for a shipment that was too heavy. The woman clicked on the link, went to payment, and at that moment the phone hung up for a few minutes. At that time, someone took out a loan on her behalf for PLN 53,000 and took the money out of the account. Material “Intervention”.
–
Ms. Dominika received a text message that her parcel exceeded the weight and that she should pay PLN 1.49 /
Dominika Samek lives with her husband, she is 9 months pregnant. The scam SMS came in early July.
– We are expecting a son, he will be born soon, so we order a lot of things online. An SMS came saying that my parcel was overweight and that I would pay PLN 1.49. There was also a link where the courier company was given, so I clicked – says Mrs. Dominiki.
The link led the woman to the page where she entered her login and password for her bank account.
– When I made the payment, the site crashed, so I waited for a moment, five minutes, after this time I wanted to leave this site, but everything was jammed, the site, my phone – he recalls.
Finally, Dominika managed to unlock the phone and logged into her bank account. She was shocked to see that someone had made several transactions on her account without her knowing.
– I saw transfers for large amounts, about PLN 10,000. It worried me because I did not have such funds on my account. On the hotline, after half an hour of conversation, I was informed that someone had probably hacked into my account, in order to put me to sleep, all notifications were turned off. I was also informed then that someone took a loan for me for 53 thousand. PLN – reports Dominika Samek.
– My wife was cheated, she was robbed, but not of her own money, she was robbed by the weak security of the banking system – believes Piotr Samek.
The bank responded to Mrs. Dominika’s complaint. He believes that the woman is to pay off 53 thousand. PLN. The bank sent us a statement by e-mail in which it stated that it cannot comment on matters relating to individual clients. At the same time, note that “The bank’s customers are regularly informed about online threats.”
– It was not suspect at all for the bank, they wrote in this complaint that someone changes the phone number and then in five minutes takes a loan and transfers this amount in many transactions to different other accounts. They wrote in the complaint that the contract was signed, I do not know how, because I did not put any signature under the loan – comments Dominika Samek.
– The bank did not need any contact, data verification, no contact with the client to grant the loan. The only thing the bank was able to do was to charge the customer without any knowledge, without any verification, as long as the money was correct. The bank should first contact the old phone number, whether the given new number will be used to authorize SMS codes – adds Piotr Samek.
The couple reported the matter to the police. He believes the debt is not his. Ms. Dominika and Mr. Piotr are unable to pay off the debt, they are looking for help in solving the problem with the bank.
