Hilton announces the launch of its new benchmark program to establish a standard of cleanliness and disinfection in Hilton properties around the world. For the first time in the hospitality industry, Hilton will collaborate with RB, the manufacturer of Lysol and Dettol, and will consult with the Mayo Clinic to develop enhanced measures and staff training to assist clients of the hospitality industry. always benefit from a cleaner and safer stay, throughout its duration.
Referred to as Hilton CleanStay with Lysol protection in North America, the rigorous program combines RB’s expertise and scientific approach to cleaning practices and product offerings. Experts from the Mayo Clinic’s infection prevention and control team will advise and help improve Hilton’s cleaning and disinfection protocols.
Hilton CleanStay will build on the high standards of housekeeping and hygiene at Hilton properties around the world, where commercial grade cleaning products and improved protocols are currently used. The objective of Hilton CleanStayis to provide customers with security and peace of mind when staying in one of the 6,100 Hilton properties representing a total of 18 brands. The initiative aims to strengthen standards of cleanliness, visible to customers throughout their stay, in their rooms, restaurants, fitness rooms and other common areas.
Hilton CleanStay was developed to meet changing consumer expectations during the COVID-19 pandemic. Research indicates that consumers are increasingly concerned about hygienic conditions during their trip, and confidence in standards of cleanliness will be essential to start traveling again.
“Our priority has always been the safety of our customers and team members“Says Christopher J. Nassetta, President and CEO of Hilton. ” Hilton CleanStay builds on the best practices and protocols we have developed over the past few months, allowing our customers to relax and enjoy the unforgettable experiences we have to offer – while protecting our team members who are in the first line “.
RB will provide its experts in hygiene and disinfection as part of this multi-year partnership, drawing on over 130 years of scientific research and reflection to support awareness, training and the supply of products and of systems. RB and Hilton are also exploring possibilities to extend the program to a global partnership.
“At RB we are committed to the relentless pursuit of a cleaner, healthier world. It is imperative that we protect all consumers, today and in the days to come, as we all look forward to new ways to return to work and leisure.“. declares Rahul Kadyan EVP North America Hygiene / RB House. “We look forward to working with Hilton and the Mayo Clinic to bring this expertise and our unique product solutions to the Hilton CleanStay with Lysol protection program. ”
The Mayo Clinic and Hilton are closely linked. Towards the end of his life, Conrad Hilton became a patient and a supporter of the Mayo Clinic. In 1972, a $ 10 million donation from Hilton helped launch the Conrad N. Hilton Building for Laboratory Medicine, which was the first building in the Mayo complex designed specifically for laboratory medicine. The building was inaugurated on October 18, 1974 and is still part of the Mayo Clinic campus in Rochester, Minnesota.
The Mayo Clinic, the best hospital system in the United States, will use its experience and expertise to advise Hilton hotels on cleaning protocols, training programs and quality guarantees.
“Personal safety is extremely important as we reopen business and entertainment around the world“, Says Dr. Stacey Rizza, an infectious disease specialist at the Mayo Clinic. “We are proud to bring the expertise and knowledge of the Mayo Clinic in response to COVID-19 nationally and globally. Mayo is looking forward to working with Hilton staff and advising them on the program and training protocol. ”
With the help of medical and technical experts from the Mayo Clinic, Hilton is rewriting its cleaning protocols to translate best practices from hospital hygiene standards into hotel rooms. Medical experts from the Mayo Clinic’s COVID-19 response team will also provide advice on new technologies and methods, help develop training, and create a rigorous quality assurance program.
Although details of the program are still being worked out and are expected to be announced soon, the hotel brand standards include:
- Hilton CleanStay Chamber Seal : Add an extra measure of insurance by placing a room seal on the door to indicate to customers that their room has not been visited since it has been thoroughly cleaned and disinfected.
- Thorough cleaning of the 10 most frequently affected areas : Additional disinfection of the most frequently affected areas in guest rooms – switches, door handles, television remote controls, thermostats and others.
- Eliminate paper equipment : Remove pens, papers and guestbook; possibility of supplementing with a digital offer, supply also available on request.
- Focus on Fitness Centres Fitness : Improvement of disinfection instructions for Fitness centre of the hotel, possibly closing it to clean it several times a day and limiting the number of customers allowed to enter at the same time.
- Clean and clean again : Increase the frequency of cleaning of common areas.
Disinfectant wipes available to customers : Install stations at the main entrances and in key areas with high traffic, for example, by encouraging customers to wipe the elevator button before pressing the button.
- Contactless registration : Hilton to redouble its efforts to offer its award-winning Digital Key technology to customers who wish to have a contactless arrival experience. Customers can check in, choose their room, access their room with a digital key, and check out using their mobile device using the Hilton Honors app at participating hotels. Hilton will continue to deploy its digital key capabilities at common doors and access points in all hotels.
- Innovative disinfection technologies : Hilton is exploring the addition of new technologies such as electrostatic sprayers – which use an electrostatically charged disinfectant mist – and ultraviolet light to sanitize surfaces and objects.
Throughout the new cleaning process, hotel team members will receive personal protective equipment and enhanced training designed to protect their well-being while continuing to provide exceptional service at each Hilton hotel.
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