KOMPAS.com – A number of users IndiHome in various regions in Indonesia complained about the existence disruption service internet on Friday (7/17/2020) morning around 09.00 WIB.
Internet connection is reportedly slow and even disconnected. Ganges reports come from several regions in Indonesia such as Jakarta, Tangerang, to Bali.
Telkom justifies the disturbance that the customer complains. Through messages as short as to KompasTekno, Vice President of Telkom Corporate Communication Arif Prabowo said the disturbance occurred at around 08.55 WIB.
Also read: IndiHome Service Reported To Be Interrupted
He explained that there were technical problems in the transmission equipment which resulted in a decrease in service quality in some service areas Indihome. ” Disturbance “It lasted a brief 5 minutes and now all services have returned to normal,” Arif said.
From observation KompasTekno, some users claim the service has returned to normal.
But some others still experience interference. Chances are, recovery will be gradual.
“We will continue to monitor the impact and process of restoring IndiHome services as a whole,” Arif added.
Some users complain that the disturbance occurs in the morning, when some people still have to work and learn from home because the pandemic has not subsided.
Also read: Telkom Indiome and Telkomsel Officially Unblock Netflix
Until this news was written, there were still many users who flooded the official account mention tab @IndiHome. IndiHome also entered Twitter’s trending topic on Friday afternoon. Telkom also apologizes for this incident.
“We convey our apologies to the affected customers and feel the inconvenience towards IndiHome services,” Arif said.
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