He Federal Institute of Telecommunications (IFT) made a call to companies that provide mobile services in Mexico: AT&T, Movistar and Telcel, to offer support to their users. As a result, companies will implement a “emergency plan”For your active prepaid customers. Read 5 Tips to improve your Internet if the whole family is at home
Through this plan, they will be able have, for a single occasion and free of charge, of a voice calls and short text messages package (SMS) to stay connected during the Covid-19 health emergency. In addition, they will have other measures created to support users and ensure that they remain communicated at all times. Read WhatsApp: How to control and avoid nuisance groups
This is what the phone companies offer
The emergency package that can be activated on only one occasion for free, will have at least 100 minutes of voice for national calls and 150 SMS, a validity of at least 15 days and activation of the emergent plan remotely, for example, by SMS or by telephone. Read How to hide WhatsApp chats
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Users will be able to continue making, at no cost, calls to emergency services such as 911 and to the line authorized by the Federal Government for the attention of Health Contingency.
They can navigate without cost within the internet portal of the health authority, as long as the content is accessed from that portal.
Users will have free access to the COVID-19MX mobile application from the Ministry of Health and, depending on what is implemented by each operator, to educational and cultural pages.
It is important to mention that the details of each plan may be consulted on the operators’ pages or by telephone in their customer service lines.
Mexico has 121 million mobile phone lines registered until the end of the third quarter of 2019, of which, 83% are in prepaid schemes, therefore the measures were focused so that it is only the people who really need to access this benefit, who request it from their suppliers from service.
Other measures that users can count on
During the health contingency due to the COVID-19 pandemic, the companies that provide the mobile service, AT&T, Movistar and Telcel, have strengthened their remote service channels (telephone or internet) for balance recharges, bill payments and equipment purchases, in order to avoid that their users have to move.
Additionally, during this period, some mobile service operators will be offering support schemes or measures for their users, such as flexibility of data limits and / or fair use policies at no extra charge, with which GB (data) or additional balance to what is offered in the package, as well as the extension of the validity of some prepaid plans.
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Similarly, in support of their postpaid customers, some mobile service providers will allow their customers to migrate, temporarily and without penalties, to plans with preferential prices during the contingency.
In addition, operators will reinforce the issuance of information for users so that they obtain a better experience and make responsible use of the services, among which are the recommendations for digital protection and cybersecurity to prevent cybercrimes, such as site hacking. , theft of personal data, sending viruses in content and applications on cell phones or sending chains with information of doubtful origin. Likewise, they will continue to offer all their users the free access to certain educational, cultural and health pages, even if they have no available balance or an active data package.
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On the other hand, the IFT has the microsite “Faced with the Coronavirus, Telecom are on your side”, in which, in greater detail, the support measures that each operator has implemented in favor of its users in the event of a contingency will be available.
Recommendations for the responsible use of telecommunications networks and tools to plan their consumption in the face of changes in user activities can also be consulted on the microsite, such as the Data Consumption Simulator, as well as the official information published by the Secretariat Health, among others.
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