COVID-19 pandemic and the considerable decrease in infections, many hotel establishments have prepared to reopen their doors to offer their usual services. “data-reactid =” 12 “> After the passing of the worst moment of the COVID-19 pandemic and the considerable decrease in infections, many hotel establishments have prepared to reopen their doors to offer their usual services.
To do this, all those responsible have committed to strictly following a hygiene protocol much stricter than the previous ones to avoid at all costs that the remnants of the virus and the new outbreaks end up expanding. And to offer its customers what everyone values most at the moment: security and trust.
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Entrance to Trump International Hotel and Tower, one of the hotels where problems were detected / Getty
Inside Edition He has discovered that several notable hotels in the Big Apple have violated these protocols, to the point of showing that there are rooms where the sheets were never changed between the departure of one client and the entry of the other. “data-reactid = “34”> But apparently not in all cases this has been the case. A journalistic investigation carried out by members of the editorial staff of Inside Edition He has discovered that several notable hotels in the Big Apple have violated these protocols, to the point of demonstrating that there are rooms in which the sheets were never changed between the departure of one client and the entry of the other.
How they did it?
Armed with equipment typical of spy movies, several producers of this website checked into different hotel rooms and applied a harmless and washable spray on pillows, sheets and towels, on the surface of which the Inside Edition logo of a way that was only visible under ultraviolet light.
They did something similar with the surfaces of the room with which there is the most contact, such as the television remote control, the thermostat and the desk, on which they applied a special washable gel, transparent and impossible to recognize with the naked eye.
With the task done, the producers left the beds in those three places as if they had slept and then left.
The next day, using new reservations with different guest names, Inside Edition returned to the same rooms to see if the cleaning crew had changed the bedding and sanitized the surfaces. An infrared light apparatus would help them detect the footprints that their colleagues had left.
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Screenshot of video about poor hygiene in New York hotels showing a sheet under UV light
The unpleasant surprises arrived
The result was more than discouraging. At Hyatt Place Times Square, producers found that their logo glowed on both the sheet and pillowcase, indicating that they had not been changed. Although the desk had been cleaned and the towels replaced, the gel became visible when they placed the remote control under UV light.
After finishing that part of the investigation, Inside Edition showed what was found to one of the managers of the hotel, who assured that they would investigate it, because it was something that “should not be possible in any way.”
coronavirus deberían hacer un esfuerzo adicional para mantener las habitaciones limpias?”, le preguntó el productor Steven Fabian." data-reactid="66">“But don’t you think that in times of coronaviruses they should go the extra mile to keep rooms clean?” Asked producer Steven Fabian.
“Of course,” replied the other, “and that’s what we’re doing.”
COVID-19”. Y agregó: “Estamos trabajando con el propietario del hotel para garantizar que se implementen protocolos de limpieza adecuados que sean consistentes con el compromiso de Hyatt con la limpieza, la seguridad y el bienestar de nuestros huéspedes”." data-reactid="68">Shortly thereafter a Hyatt spokesperson stated: “We are deeply concerned about the situation described as it is not representative of the chain’s rigorous and improved cleanup protocols that have been implemented globally due to COVID-19.” He added, “We are working with the hotel owner to ensure that proper cleaning protocols are implemented that are consistent with Hyatt’s commitment to the cleanliness, safety, and well-being of our guests.”
More of the same in another establishment
Nearby, at the Hampton Inn Times Square Central, Inside Edition discovered that a sheet and pillowcase had not been changed, and that the remote and thermostat had not been cleaned.
Shortly after, from the hotel management came the following communication: “Hotel cleanliness is one of our top priorities, especially during these unprecedented times. An internal investigation revealed that our cleaning team relied on a visual inspection of the cleanliness of the room to determine which areas received care, thus deviating from protocol. This is a violation of the standards that require the thorough cleaning of each room. ”
“Both our cleaning team and hotel management apologize for this error and we are retraining our team members to strengthen our procedures,” he concludes.
A Trump hotel in the spotlight
International Hotel, donde pagaron casi 600 dólares por una noche. Al día siguiente de haber dejado sus huellas invisibles, Inside Edition descubrió que su logotipo todavía brillaba encima de la almohada, si bien las sábanas y las toallas habían sido cambiadas." data-reactid="79">Finally, investigators accessed the Trump International Hotel, where they paid nearly $ 600 for a night. The day after he had left his footprints invisible, Inside Edition discovered that his logo still shone on the pillow, although the sheets and towels had been changed.
On the table, in the minibar and on the remote control, they had not carried out a thorough cleaning after the departure of the previous guest.
International Hotel & Tower New York es uno de los principales hoteles de lujo en todo el mundo y ha recibido innumerables elogios, incluido el premio Forbes Five-Star durante los últimos 13 años, por su servicio impecable de manera constante”." data-reactid="81">“After an internal review, we have concluded that the claims made by Inside Edition are categorically false,” said hotel management shortly thereafter. “The Trump International Hotel & Tower New York is one of the leading luxury hotels worldwide and has received countless accolades, including the Forbes Five-Star Award for the past 13 years, for its consistently impeccable service.”
