In the case of the famous digital coin trading platform, Bitkub, there are frequent system crashes. Recently, the SEC approved a resolution to amend the work system within 5 days, revealing a large number of complaints.
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The reporter reported that The Securities and Exchange Commission or the SEC approved Bitkub Online Company Limited (Bitkub) to amend the system to protect investors. In the past It appeared to the Securities and Exchange Commission (SEC) that there was a problem with Bitkub’s system and found that there were cases where it was unable to serve customers normally. There were significant disruptions in the system, including the day 2, the 3 and 16 January 2021 trading systems, including many complaints.
In this regard, the SEC in its meeting No. 2/2021 on January 18, 2021, by virtue of Section 35, paragraph one of the Digital Asset Business Ordinance B.E. The SEC and complete the work on the problematic system within 5 days, including
1. Edit the implementation of various work systems, including trading systems Deposit and withdrawal systems and digital assets Customer property information display system Customer contact service system Customer acquisition system Client verification and verification (KYC) and account opening Complaint management system And personnel management to be appropriate and sufficient for the quantity of customers and transactions
2. Amend the customer acceptance policy to suit the work system that is ready to provide services according to the service level agreement agreed with the customer (Service Level Agreement).
3. Fix the work system that can support business continuity (Business Continuity Plan) to cover the case of trading system failure. Corresponds to the current business model, customer volume and transactions.
4. Correct the implementation of the work system that helps strengthen and maintain the working mechanism. Of the trading system to be successful (Market Surveillance)
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