Ryanair asks agency clients for photos in real time in order to board

Ryanair has become famous among travel lovers thanks to its low prices and its wide range of tourist destinations. However, in recent months, the company has become famous in the press for reasons very different from its famous rates.

Last September, the Corporate Association of Specialized Travel Agencies (Acave) sued the Irish airline accusing it of infringe on the honor of travel agencies. And, according to Acave, Ryanair blamed the agencies for actions such as hindering the airline’s reimbursements or providing false information to make reservations.

The conciliation of these events took place in June, but due to Ryanair’s refusal to rectify it, Acave finally sued the airline. “For years, Ryanair has wanted at all costs to prevent its flights from being sold through travel agencies, but he had never resorted to the false attribution of criminal conduct to achieve his objective, “they declared from the association.

Airline measures to stop users from agencies

Following the events, Ryanair has taken another step in its anti-agency policy with the aim of making it difficult for passengers who have purchased their ticket through intermediaries to board.

As reported by several travel agents, the Irish company has contacted them to claim real-time photos of clients, as well as their passports or national identity documents.

This new requirement has an additional cost for the consumer of 0.35 euros per reservation, an amount allocated entirely, as stated by the airline, to “cover the cost of the online verification tool”. “If the verification is successful, you will be asked to modify the email address of the reservation to ensure that Ryanair can contact you with important information about your reservation,” the airline has developed.

Those customers who, for whatever reason, do not carry out the verification as indicated by Ryanair, must appear at the airport check-in counter with a minimum time of 120 minutes before flight departure, has recommended the company.

The Irish have justified themselves by claiming that this verification allows them to ensure that passengers who opt for their flights have received the necessary information from Ryanair and have completed their billing process. In their anti-agency line, they have stated that these companies “often use bots to complete the reservation”, which prevents it from being done directly with Ryanair.

Finally, Ryanair has urged passengers who have been forced to pay that 0.35 euros for the verification that request it from intermediaries (travel agencies).

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