Retail business
The Swiss Union of Arts and Crafts (Usam) accuses the two traders of letting items temporarily banned from sale go into the cash register. She threatens them with complaints.
Tapes, tape and tarpaulins were used to signal the prohibited shelving; however, these are still accessible.
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The choice of products authorized or prohibited for sale in supermarkets has been widely debated in recent weeks. But once this question is settled, another problem is denounced by the Swiss Union of Arts and Crafts (Usam) on the airwaves of the RTS: the articles withdrawn from the sale and indicated by scotches, rubalises or tarpaulins can still easily obtainable.
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Indeed, no device blocks these products at the checkout, and if customers use them on the shelves, nothing prevents them from buying them except the vigilance of the sales staff. However, according to witnesses, it is sometimes even on the latter’s encouragement that clients do so. “I asked if a promotion on inaccessible items would be extended: I was told to use it, says a Coop customer, for example. An employee even accompanied my son to look for underwear in the locked area! ”
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Very uplifted, Usam sent a letter to Coop and Migros to demand that they put an end to this practice, issuing an ultimatum to this Monday at 5 p.m., otherwise it threatens to file a complaint. A decision will probably be made on Tuesday morning.
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The client responsible for not cheating
When contacted, Migros replied that these accusations were unfounded. “We are in constant contact with the authorities; the cantonal police have made numerous checks on the assortment authorized for sale, ”says Tristan Cerf, spokesperson. He clarified that customers who cheat are responsible for this behavior, as could those who engage in theft. “Obviously it can happen that cases pass between the drops, but we are not the police, and 99% of people respect the clearly indicated rule.” And if employees themselves have pushed consumers to fault, as reported by several witnesses, “it’s a mistake,” he admits to RTS.
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As for removing banned items from the system to be blocked at checkout, the spokesperson said that “technically, it is impossible on so many items and with rules as regionally diverse as changing”. Indeed, some subsidiaries may sell a product and others not depending on their canton and their size in particular; certain products have also undergone several successive status changes.
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For its part, Coop responds laconically that it already complies as far as possible with the sales restrictions, taking into account cantonal interpretations, and that the barriers are clearly visible. Her spokesperson Marilena Baiatu does not rule out abuse, but adds that “most clients behave correctly and the limits are well understood”.
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