– Indeed, these electric scooters are like a toy. I rode it and quit. Moreover, they throw it at random. There is no thrift and responsibility,” says Zarina, a resident of microdistrict 12.
A representative of the Jet company, which rents this vehicle in Aktau, said that the end of the lease is provided only in specially designated places, indicated by the blue letter “P” in the application.
– Company rules prohibit leaving scooters in places where they will interfere with pedestrians or vehicles. However, there are situations when clients “throw” scooters in the wrong place without completing the rental. In this case, a technical support employee contacts the client to clarify the rental status, but if it fails, the trip ends and an employee is sent to move the scooter to the parking area, the company said.
Before renting, we strongly recommend that you study the information on use in the application. The “help” section contains video instructions on using scooters and answers to frequently asked questions.
The company said that the scooters are located in the city without representatives: all actions are performed using the application, due to this the service allows you to be mobile and cover vast territories.
To prevent cases of theft, the scooters are equipped with several modern tracking systems, and all movements are monitored by operators. If this does happen, the security service and the police get involved.
If you see that the scooter is located where it should not be, then you can report this in the technical support application and the security service will take it away.
There are no exact dates for the kick-sharing season (short-term rental of electric scooters), it all depends on weather conditions. The company expects to provide services until November. If weather conditions are favorable, the season may even be extended.
It is also worth noting that the scooter may experience some kind of malfunction, both due to the fault of clients and external systems. When a client makes any request, a technical support employee immediately provides assistance in resolving it. There may be a slight delay in response due to heavy workload. We try to prevent this from happening. All requests will remain answered.
The entire fleet of scooters is constantly checked for faults, both in the city and at the company’s service centers.
By the way, in Astana, Almaty, Shymkent, and Kostanay region they began to fine drivers of electric scooters. It is not yet clear to us whether liability is provided for. The police department has not yet answered this question.
Let us remind you that rental of electric scooters appeared in our city in the summer of 2021.
