He Telephone service enabled by the Ministry of Social Rights and Welfare, in collaboration with Red Cross, to meet old people who live alone and with chronic diseases during the health crisis of coronavirus He received 1,686 calls since its commissioning on March 23, and until last Friday.
The most of the calls were made by women who live alone and they have over 65 years. Red Cross, in addition to taking care of the telephone service, has carried out 460 interventions to dispense food, medication and hygiene products to people who have requested it through the new telephone service. The municipalities where more aid has been delivered are Gijón, with 207, Oviedo, with 68, and Aviles, with 57.
A team of 108 professionals and volunteers has answered calls and arranged deliveries. It should be noted that, among all the people served, 47 were in home confinement as a preventive measure and 18 had given positive in the test of the COVID-19.
In the last weeks a increase important consultation on financial aid that can be chosen during the health crisis. In these cases, applicants have been referred to the corresponding municipal services, since from this telephone number specific coverage is given to the groups indicated above.
The Ministry of Social Rights and Welfare proposed the implementation of this service within the Social Action Group of the Asturias Emergency Committee, which is coordinated by the Government Delegation in Asturias and in which the regional Executive participates, through Civil Protection and 112 Asturias, the Asturian Federation of Councils and the Asturias Red Cross.
He service is still active and have enabled three lines phone number accessed by dialing the number 900 100 285. He schedule of attention to the public is, of Monday to Friday, of nine in the morning to nine at night.
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