The savings bank noted problems with double billing of card payments on Saturday afternoon. “Last night (Saturday) we updated the system and immediately returned all these double payments to clients. At the moment, everything is working without problems, “said Kropík on Sunday afternoon.
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The exact number of clients to whom the bank deducted money from card payments twice is not known to the bank’s spokesman, according to his estimate it was lower than thousands of transactions.
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The savings bank is investigating the causes of the problems. “It could have been a combination of several factors,” said Kropík.
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Česká spořitelna is the largest bank in the Czech Republic in terms of the number of clients. At the end of March, it had 4.6 million. The savings bank is owned by the Austrian financial group Erste Group Bank, which is a key player in the banking market of Central and Eastern Europe.
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