The line’s punctuality objectives in 2021 were not met, which allows users with a navigo pass to be reimbursed for half a month or a month’s subscription.
“In 2021, 4 RERB axes experienced punctuality of less than 80% for at least 3 months. A partial refund of the Navigo subscription will be available from March 2 for the travelers concerned”indicates Ile-de-France Mobilités (IDFM), the managing operator of Ile-de-France transport on twitter.
Line B of the RER was, in fact, the least regular of the Ile-de-France regional network in 2021, which will give rise to reimbursements for users living or working on this axis.
In accordance with the new contracts signed by IDFM with the RATP and the SNCF, train delays accumulated over a year can be reimbursed for travelers affected by punctuality of less than 80% for at least three months.
This was the case in 2021 on four axes, all on the RER B (a line operated to the south by the RATP and to the north by the SNCF): Aulnay-sous-Bois/Mitry-Claye for eight months, Aulnay-sous- Bois/Roissy for seven months, Saint-Rémy-lès-Chevreuse/Parc de Sceaux for four months and Robinson/Bourg La Reine for three months, detailed IDFM in a press release.
Reimbursement is half a month for routes where punctuality was less than 80% between three and five months, and can go up to one month between six and nine months.
“The RER B is the least efficient line today”, lamented the general manager of IDFM Laurent Probst, at the end of an annual hearing with the CEOs of RATP, SNCF Voyageurs and SNCF Réseau. Its overall punctuality rate is 86.9% for the whole of 2021.
Lines D and R are also considered “in trouble”, with punctuality rates of 88.1% and 88.2% respectively. The ten other RER lines and suburban trains have “good results”even “excellent” for the RER A (95.1%).
On the metro side, lines 4, 7, 8 and 13 did not meet their objectives. For metro lines 7 and 13 and lines R, B and D, IDFM pointed out “the need to implement the measures planned to improve punctuality, the short-term measures (improvement of operating processes, improvement of maintenance of rolling stock and finalization of renovation operations) as well as long-term measures ( renewal of signaling, automation, investment in infrastructure, renewal of rolling stock)”.
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