All Saturn and MediaMarkt branches nationwide were closed for about a month. The markets concentrated on that during this time Online store, Market pickup was still possible in most stores.
Update: Since May 4, all stores of MediaMarkt and Saturn have opened again nationwide. First under strict conditions. These are now gradually being relaxed. Since May 4, sales in more than 800 square meters of retail space have started again in six federal states. More federal states will follow in the next few days.
MediaMarkt and Saturn reopened
All branches are reopened, some with strict 800 square meter restrictions and some again in full
- Reopening of the markets in:
- Bavaria (800 square meters)
- North Rhine-Westphalia (800 square meters)
- Baden-Wuerttemberg (since May 4th entire sales area)
- Berlin (800 square meters)
- Brandenburg (800 square meters)
- Bremen (800 square meters)
- Hamburg (800 square meters)
- Hesse (800 square meters)
- Mecklenburg-West Pomerania (entire sales area)
- Lower Saxony (800 square meters, from May 11th full sales area)
- Rhineland-Palatinate (since May 4th entire sales area)
- Saarland (since May 4th entire sales area)
- Schleswig-Holstein (800 square meters, from May 9th full sales area)
- Thuringia (since May 4th entire sales area)
- Saxony (since May 4th entire sales area)
- Saxony-Anhalt (since May 4th entire sales area)
- Opening hours Monday to Saturday 10 a.m. – 6 p.m.
- If necessary, reduction of the sales area maximum 800 square meters
- Strict hygiene and security measures
- Focus on service and repair services
- Pick-up stations
Florian Gietl, head of MediamarktSaturn, said of the large openings: “The first day of sale without space limitation has shown that retailers with larger sales areas in particular can ensure that the necessary minimum clearances and equalization of customer traffic are particularly well maintained. Due to the size of our markets – the sales areas range from around 1,000 square meters to around 18,000 square meters – distance regulations in particular can be adhered to very well. ”
Cyberport and Conrad open again
By the way: Also with Competitors Cyberport reopen the branches – under appropriate hygiene conditions. About in Berlin-Charlottenburg, Berlin-Mitte, Berlin-Steglitz, Bochum, Dortmund, Dresden Waldschlösschen, Essen, Leipzig, Stuttgart, pick-up counter Siebenlehn.
Also Conrad is now fully open again according to its own information. As of May 4, all branches will be open again – most recently shops in Leipzig and Dresden opened – usually with an information counter limited to 800 square meters.
The stores of notebooksbilliger.de and Euronics remain closed – sometimes with limited service – also in matters Market pickup. The dealer said: “If necessary, please call us to find out whether it is possible to issue goods in individual cases and taking the necessary protective measures into account.”
With the reopening, MediaMarkt and Saturn are expanding the previous program. The recommendation is still to buy online, but you can now take advantage of the flexible solution of the market pickup and thus limit your stay in the store to a minimum and still shop as quickly as locally.
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As known from supermarkets, there will be special protective measures such as spitting protection devices at cash registers and employees will work with mouth and face protection. Customers should pay contactless if possible. After the first markets already opened this week, the boss is satisfied: “At the locations where we have already been able to open our markets again, it shows that our concept works very well and that distance and hygiene standards are easily met”, said Florian Gietl, CEO of MediaMarktSaturn Germany.
Ferrero promotion – voucher redeemable online?
Currently, many packs of Ferrero items (promotion “Ferrero hits“) – about Kinder Country, Bueno, Duplo and more – MediaMarkt coupons worth 10 euros. It actually means cutting out, going to the market and saving.
The bad news: The 10 euro coupons on the Ferrero packs cannot be redeemed online. For technical reasons and in the absence of specific winning codes, there is no use here. The QR codes are only readable by the MediaMarkts cash register system, it is said. When asked by a customer, Media Markt is playing for time: in May there is still enough time to redeem the coupons. It is also conceivable that the Ferrero campaign will be extended by a few weeks in good time. The campaign, which started in February, originally runs until May 31.
The voucher is valid until the end of May, so there is currently enough time to redeem it.
– MediaMarkt (@mediamarkt_de) April 13, 2020
Tip: There is a 10 Euro coupon online with one Sign up for the newsletter.
pick up at the store
Parcels will be sent via DHL and Hermes shipped as usual, it says (Why it sometimes takes longer at DHL). Assembly and collection of old devices is currently no longer possible. If you at Media Markt or Saturn pick up at the store you have chosen, this is still possible – at least that’s the statement. However, readers tell us that this does not always work in individual cases. Basically, there are employees in the markets who issue ordered products. You can always find detailed information in the relevant local market.
exchange is also currently not possible. Here, however, both markets hold the prospect of an accommodating solution when they reopen.
Here there are Information for customers from Austria.
Basically these days applies to online business:
- No shipping costs from 59 euros purchase value
- Market pickup possible
- exchange not possible
- 0 percent financing up to 36 months
- No Construction & assembly
- No Collection of old devices
- repair: possible again in open markets, otherwise contact the manufacturer
For questions from the series, the customer hotline is available at 0221 / 22243-333 (MediaMarkt) or 0221 / 22243-123. The numbers are manned from Monday to Saturday, 8 a.m. to 9 p.m.
→ Display: Broken cell phone? Have repamo.com conveniently repaired from home
This is what Media Markt and Saturn say
The CEO of MediaMarktSaturn, Florian Gietl, says: “We are relieved that we can no longer only be there for our customers through our online shops, but also on site. We have therefore prepared intensively for this first phase of the reopening in order to make shopping as pleasant as possible. However, security is paramount. The most important thing is therefore the well-being of our customers and employees. That is why we do everything we can to consistently implement and comply with the numerous protective measures in our markets. “
You can find more information on the corona virus and its consequences on our overview page on the topic.
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