Meat and bone machines and workers have another battle of endless war behind them. The winner this time is the trade union of the retail chain Macy’s, and the loser is the self-service paying technology Scan & go, which the American chain deployed in stores. The dispute had to be decided by an independent arbitrator, who according to CNBC server He ruled that by introducing Macy’s management technology, it was in breach of the collective agreement by cutting employees off commissions.
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The unions, which include about 11,000 employees, complained that the application was changing the business model to their detriment. In departments, such as suits or cosmetics, it was common for an employee to receive a financial reward in the form of a commission on each item sold. However, the application meant that it was not possible to assign a specific individual sale to any employee and thus not even reward him for the transaction.
The arbitrator now agreed with the workers, and the chain has to eliminate the technology where employees were used to receiving commissions. The decision also includes a regulation requiring the chain to repay two-thousand-dollar sales commission to employees.
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“Today’s victory of employees sends a clear message to all management of all similar stores. Commissions to employees must remain, “said union leader Marc Perrone.
Macy’s introduced self-service applications in all of its stores in 2018 in response to the changing retail environment and the growing position of online stores.
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