June 7, 2022
Information prepared by Gundega Vārpa Head of External Communications Management Department.
Latvijas Pasta Eksprespasts, which provides courier services and delivery of express mail items to various countries around the world, has received the Expressmail Service Cooperative (EMS) award for outstanding performance in customer service. In 2021, the express mail fulfilled all the criteria set by the EMU cooperative for receiving the award, both in customer service and in providing support to postal companies of other countries.
Latvijas Pasts Eksprespasts has received the EMS Performance and Customer Care Award from the Universal Postal Union, which requires the fulfillment of various criteria both in customer service and in providing assistance to postal companies in other countries.
In 2021, Latvijas Pasts Eksprespasts fulfilled all the above-mentioned criteria, for example, in providing answers to customers and postal companies within a certain time, fulfillment of customer service requests within a certain time, clear and complete information on the status of items, etc.
“Latvijas Pasta Eksprespasts has set itself a very high bar in customer service, and we are pleased that these efforts of ours have been noticed on a global scale,” emphasizes Ansis Karahons, Director of Latvijas Pasta Ekspespasta.
“I would definitely like to thank our customers for their trust and the Express Mail team for their dedication and involvement in providing daily services and a high level of customer service,” adds A. Karahons.
Latvijas Pasta Eksprespasts received this recognition for the first time; For several years, Expressmail has been ranked first in another survey of member states of the EMU cooperative in the Universal Postal Union, which assesses service quality indicators. The EMU cooperative includes companies from 198 countries.
Express mail courier, using the extensive delivery network of Latvijas Pasts and cooperation partners, is able to deliver items quickly and securely not only in Latvia, but also in various countries around the world.
Companies are offered a diverse delivery system with several additional options, finding the most acceptable business solutions and an individual approach to each customer.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services in the entire territory of Latvia, maintaining more than 600 postal service outlets. The main function of the company is the provision of universal postal service, in addition to providing commercial transportation, express mail, payment, press, retail and philatelic services. Latvijas Pasts is a fully state-owned company with around 3,000 employees. The company’s domestic parcel delivery quality measurements are performed by one of Latvia’s leading market, social and media research agencies Kantar TNS, while cross-border parcel delivery quality control measurements are provided within the International Post Corporation through the research companies Kantar TNS, Ipsos and Quotas.
Additional information:
Gundega Vārpa Head of External Communications Management Department
Mob.: +371 26628729
E-pasts: [email protected]; [email protected]
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