In terms of ticketing, innovative approaches are on the program. Many digital tools (applications for customers and for staff, digitalization of processes, data-visualization, IOT, etc.) have been or are being deployed. For example, until 2018, transport tickets were still validated by a stamp from the sales agent on board the train. Travelers can now purchase electronic tickets available on their mobile. The sales agents were then equipped with the necessary equipment for the validation of the titles. Beyond the significant impact on revenue, the customer experience has thus been significantly improved.
And the evolution continues … In 2019, Keolis plans to install automatic gates at the main stations to validate its transport card or its ticket on the smartphone and will set up a passenger counting system to better adapt to their mobility habits.
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