Manal Bernoussi- Moderator, Walid Daou, knowledgeable IA UM6P and Youssef El Aoufir, Deputy CEO Intelcia
Intelcia, a key participant in outsourcing, pronounces the launch of its generative AI platform, u&ai. Developed by E-voluciona by Intelcia, the group’s Consulting & Innovation division, this initiative stands out as a great resolution to ensure a fluid and genuine buyer expertise, whereas optimizing the effectivity of buyer relations operations. The platform leverages the experience of E-voluciona by Intelcia consultants, “subject specialists” in operational departments, in addition to applied sciences primarily based on generative AI, thus providing efficient options for manufacturers, their shoppers and advisors. .
U&ai stands out for its skill to investigate buyer voice in depth throughout numerous communication channels, exactly figuring out irritants as a way to present acceptable responses. It additionally helps relieve buyer advisors of low-value duties, refocusing them on essential actions like empathy, fixing complicated issues and constructing distinctive relationships with prospects. Moreover, u&ai automates qualification, routing and responses for easy interactions, guaranteeing optimum buyer satisfaction.
“Generative AI represents a pure step in our technological evolution. The u&ai platform enriches our vary of options and provides higher efficiency, permitting our prospects to deal with their core enterprise,” explains Youssef El Aoufir, deputy normal supervisor and co-founder of the Intelcia group. Already deployed in a number of use circumstances, the platform demonstrates its flexibility and effectiveness. “u&ai is a platform that depends on a synergy between people and generative AI to ship added worth to advisors, manufacturers and their finish shoppers. It’s a tailored and pragmatic strategy to generate speedy and substantial returns on funding (ROI), provides Hanaa Sadouk, director of E-voluciona on the French-speaking market.
E-voluciona by Intelcia, created in Spain in 2015 and lively within the French-speaking market since 2022, embodies Intelcia’s innovation within the buyer expertise sector. With u&ai, Intelcia strengthens its place as a frontrunner within the outsourcing market, providing progressive options and creating worth for its shoppers. This funding additionally consolidates the attractiveness of Morocco as a strategic vacation spot regionally and globally.
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– 2024-05-23 07:20:45
