Jakarta, CNBC Indonesia – As a follow up on compensation for last week’s disturbance, Telkom opened all Indihome TV channels. This policy is implemented starting Sunday (26/9/2021).
Subscribers can watch unlimited TV channels with subscription packages only. This was explained by Vice President Marketing Management Telkom E. Kurniawan in his official statement.
“Telkom will compensate affected customers by opening All Channels on IndiHome TV starting September 26, 2021 until October 15, 2021. For activation of the opening all-channel, customers just need to do restart STB,” said E. Kurniawan, quoted on Sunday (26/9/2021).
He added that Telkom has also implemented a policy of delaying billing payments. Previously the bill of September 20 became September 25, 2021.
“As a form of commitment to continue to prioritize the interests of customers, Telkom has implemented a policy of delaying billing payments from September 20 to September 25, and eliminating late payment penalties,” he said.
For billing compensation information in accordance with the service level guarantee for each customer and considering the affected area, customers can contact the 147 call center. In addition, they can also visit the nearest Telkom Plaza.
In addition, he said the Indihome service was 100% normal. After previously experiencing disturbances on Sunday (19/9/2021) to Monday (20/9/2021).
The disturbance occurred in the JaSuKa Marine Cable Communication System (Java-Sumatra-Kalimantan) on the Batam-Pontianak section.
Previously, Telkom’s Vice President of Corporate Communication, Pujo Pramono, said that the submarine cable repair process took about one month. It starts with preparation, namely broadcasting cableship which will be operated to the point of disturbance to carry out mining, broadcasting of the necessary equipment, and equipment, and most importantly to carry out the repair work itself.
“We continue to prioritize applications video conference for WFH (Work From Home) and LFH (Learn From Home) considering that currently the need for education is becoming a priority,” said Pujo.
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