ReportageThe department of Seine-Saint-Denis is opening a place reserved for its inhabitants, in order to try to reduce the vaccine gap. The initiative is part of the “go to” pilot scheme.
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The Boubakri family first believed in ” a hoax “, ” a scam “, ” bullshit “. It was Mohammed, the father, who picked up the phone. It was 6 p.m. on Sunday February 14. “Hello, this is Medicare for 93. Are you Mr. Boubakri?” I am calling you as part of the Covid vaccination campaign. A new vaccination center opens its doors tomorrow in Bobigny. Would you like to make an appointment? “
The 75-year-old former General Motors factory worker did ” not understood “, he said. He was quick to pass the receiver on to his daughter, Hassna, 45, visiting her parents. “Medicare that calls you on a Sunday at 6 p.m.!” Seriously! Who can believe it? “, she said smiling. Especially since the family had tried everything to find a time slot on Doctolib, in vain. “And suddenly, we call you to offer you a date within twenty-four hours?” “, continues the young woman. However, the father is there, accompanied by his daughter, the next day, all smiles behind his mask on leaving the health center, where he has just been vaccinated.
Some, like Mohammed Boubakri, did not get an appointment, others could not make it, did not want one or did not understand that it was necessary to make one. All of them live in Seine-Saint-Denis. They now have a center reserved for them. A total of seven hundred doses are available this week, a thousand next week. Here, no slots available online on Doctolib or making telephone appointments, it is the public services that identify, target and call people over 75 years of age in social divide, in medical precariousness, far from care, in digital break or not very receptive to public health messages.
There are over twenty thousand people to join. On average, it takes fifteen calls for an appointment
“We will look for them one by one”, explains Aurélie Combas-Richard, director of CPAM 93 (Primary health insurance fund), which has set up a multilingual telephone platform, operational seven days a week, since February 12. Beneficiaries of complementary solidarity health (CSS, ex-CMU), people who have not had reimbursement of medical expenses for more than six months or who do not have an attending physician… There are more than twenty thousand people in join. On average, it takes fifteen calls for an appointment. “There is a national vaccination policy that must be assumed, but that we can balance”, continues Mme Combas-Richard.
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