Accidents really can happen to anyone, the accident was unexpected. If you’ve been involved in an accident, it’s clear that it’s a long story. Not to mention the condition of the car is badly damaged, obviously the owner has to pay extra to make the repairs.
But that didn’t happen to the owner of this Hyundai Creta. The owner named Mutia Ramadhanti had an accident on Cibubur toll road last October. As a result of the accident, the condition of his car was seriously damaged. In Hyundai’s identification, the estimated damage cost is estimated to be more than Rp. 375 million or 96% of the vehicle price.
Subsequently, Mutia filed a claim through the New Creta replacement warranty which is part of the after-sales service of the Hyundai Owner Assurance program.
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Hyundai replaces the wrecked consumer-owned Creta. Photo: Hyundai Motors Indonesia
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“The accident occurred in the Cibubur toll area on October 8, 2022. After the accident, the first thing I did was press the SOS/Emergency Assistance button on my Creta unit. Soon after, Hyundai contacted me immediately via Hyundai Bluelink connected to the car’s head unit and confirmed the incident occurred,” Mutia said in a press release received by detikOto.
“About 30 minutes after being contacted, the tow truck sent by Hyundai arrived at the scene and my car was immediately transported to the nearest Hyundai dealership. On the way to the dealership, the Hyundai call center contacted me again to check the situation has been adequately resolved. In my opinion, Hyundai’s process is very responsive and prioritizes the safety of its customers,” he explained again.
Yes, through the New Creta Replacement Warranty Program there is a guarantee of replacement of a new car with the same type, color and specification if the Hyundai Creta car is at least 75% damaged where this program is valid for a year from the delivery date of the vehicle. For this reason, consumers don’t have to worry if unwanted things happen in that period of a year.
“Hyundai provides an owner warranty program to give peace of mind to customers, we have to communicate that this owner warranty program is only owned by Hyundai where the program applies to users of Hyundai Creta and Stargazer. We have also added two warranty benefits for Stargazer owners, namely the payment protection program and the customer protection program.Through the support of this program, we are committed to always providing the best service for the comfort and a sense of security for Hyundai customers This is evident from the replacement of this unit, even the owner is not charged anything,” explained the Chief Operating Officer of PT Hyundai Motors Prosperous Indonesia.
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(dry/din)
