By estrategiaynegocios.net
The strong storms that have mainly affected the eastern, southeastern and midwestern regions of the United States, have caused cancellations and delays in more than 10,000 flights. The events have been going on since Monday, June 26.
The four most affected airports are Newark Liberty in New Jersey, both in New York City and Logan in Boston.
Only Newark Liberty International Airport reports crowds and long lines growing as disruptions continue for a third day. At the airport in the tri-state area around 567 flights were cancelled, 63 flights were delayed in the last 24 hours according to Flightaware.
In the face of the emergency, major airlines such as Delta, American, Southwest, Frontier and Spirit have waived change fees, giving travelers greater flexibility when changing their plans.
Faced with this complicated situation, experts recommend staying calm and being informed about the rights of air passengers.
Teleworld Atlanta answers some of the questions most frequently asked by passengers. Read them if you are one of those affected or if you are about to travel and one of your fears is being stranded.
What do I do if my flight was canceled in the United States?
If your flight has been canceled and you still want to reach your destination, most airlines offer the ability to reschedule your trip for free on the next available flight, as long as there are vacant seats, as established by the Department of Transportation from USA
In case you prefer to cancel your trip, you are entitled to a full refund, even if you have purchased non-refundable tickets. He is also entitled to receive a refund for any baggage fees, seat upgrades or other extras he has purchased.
Do I have to pay a change fee if I decide to reschedule my flights?
During the storm, major airlines including Delta, American, Southwest, Air Canada, Alaska, Frontier and Spirit have waived change fees, giving travelers more flexibility when changing their plans.
However, it is recommended to read the terms and conditions carefully, as if a return flight is booked outside the time window specified by the airline, the difference in fares may be due, among other possible charges.
Can I request a rebooking on a flight operated by another airline?
Yes, although airlines are not required to accommodate passengers on other carriers’ flights, they are sometimes able to, as set forth by the US Department of Transportation. Therefore, it is recommended that you seek alternate flight options while you wait to speak with an airline agent.
Agents are often under pressure during flight cancellations, so giving them some options can streamline the process.
Is the airline required to provide accommodation or other compensation?
No, each airline has its own policies for dealing with customers whose flights are cancelled, according to the US Department of Transportation. However, many airlines offer lodging, so it’s a good idea to check with airline staff. airline for specific information on this.
If I am facing a long wait to reschedule my flight, what should I do?
If someone in your travel group has a higher status in a frequent flyer program, it is suggested that you use the reservation number for that level to call the airline, according to Ebenhoch. You can also try contacting the airline’s international customer service, as those agents have the ability to make changes.
How can I avoid similar situations in the future?
It is suggested that, as much as possible, you go for non-stop flights and morning flights, as they tend to be more reliable. If there is concern about getting to the airport in time for a morning flight, it is recommended that you consider staying at a hotel connected to the airport the night before.
2023-06-28 16:58:02
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