Dentist’s Adorable Dog Helps Calm Anxious Patients

By Brooke Steinberg

Published on Feb. 2, 2024

Updated on Feb. 2, 2024, 4:03 p.m. ET

Introduction

A dental office in downtown Minneapolis has found a unique way to make their patients more comfortable — by providing an emotional support dog. April Kline, a hygienist at J&D Dental, brings her 4-year-old English goldendoodle, Ollie, to work to help relieve anxiety in nervous patients. This novel approach has received positive feedback, boosting patient satisfaction and overall well-being.

Pets = Happiness

Previous research has shown that interactions with dogs can have numerous positive effects on mental health, reducing stress and increasing happiness. Studies indicate that spending just five to 20 minutes with a dog can lower levels of the stress hormone cortisol in individuals. Nancy Gee, a psychology professor and director of the Center for Human-Animal Interaction at Virginia Commonwealth University, highlighted the benefits of pet interactions, emphasizing how they can significantly improve overall well-being.

Ollie, the Emotional Support Dog

A Unique Service

At J&D Dental, Ollie has become an essential member of the team. Patients who are uncomfortable or anxious at the dentist can request Ollie’s presence during their appointments, providing stress relief and a boost in happiness. Although not a service animal, Ollie has undergone full vaccinations to meet health and safety guidelines, including those set by the Occupational Safety and Health Act (OSHA).

A Game Changer

Ollie’s presence has had a transformative effect. When patients interact with him, they report feeling more relaxed and at ease. Ollie’s calming presence has turned dental appointments into positive experiences, with patients expressing gratitude for the opportunity to have him by their side. Some have even likened the feeling to wearing a warm, weighted blanket.

Boosting Patient Happiness

Dentophobia, the fear of dental treatment, affects a significant portion of the population. Approximately 36% of people in the U.S. experience dental anxiety, with 12% having an extreme fear. Ollie’s snuggles and companionship have created a welcoming environment, providing the emotional support needed for patients to conquer their dental fears. Even those who do not experience anxiety at the dentist have enjoyed having Ollie’s company during their appointments.

Employee of the Month

Going the Extra Mile

Ollie is considered an employee at J&D Dental. He even has his spot on the staff roster on the dental practice’s website. Ollie works one day a week, seeing an average of eight patients per day. His dedication to his role goes beyond expectations, with his friendly behavior and snuggles making him a fan favorite.

A Day in the Life of Ollie

During appointments, Ollie has been known to jump onto patients’ laps and snuggle between their legs, providing a source of comfort. He has brought joy and an element of playfulness to the dental office, making visits more enjoyable for everyone involved. Ollie’s enthusiasm to work has also left his human colleagues amazed and considering expanding his schedule.

Conclusion

The addition of Ollie, the adorable emotional support dog, has created a more welcoming and calming environment for patients at J&D Dental. By providing emotional support through interactions with Ollie, dental anxiety has been alleviated, resulting in increased patient satisfaction and overall well-being. Ollie’s furry presence has not only made dental visits more enjoyable but has also highlighted the remarkable positive impact that animals can have on our lives.