There are many taxpayers who need to communicate with the Revenue Agency every day to resolve issues of various kinds. The recent health emergency has highlighted the need to limit the entrances to the offices of the Authority and to strengthen the use of digital services. In this article the ProiezionidiBorsa Experts illustrate to Readers the new guide to online services that the AdE has made available to taxpayers.
From what needs does the new guide to AdE services arise
Contacting the Revenue Agency will be easier thanks to this important news. With the publication of 12 November 2020, the Revenue Agency provides citizens with the new guide on online and office services. This is the instruction manual on how to use the main services which bears the title “Welcome to the Agency!The need to avoid crowding at the offices together with the need to offer an equally efficient service to the citizen, has given life to the instruction manual. The manual, which can be downloaded onto your device, essentially consists of three parts: the first concerns the methods of requesting services; in the second section you can consult the list of services that the financial administration makes available; in the third part, however, it is possible to know which are the online services that do not require the registration obligation. In short, contacting the Revenue Agency will be easier thanks to this important news.
What are the different ways of accessing the services
Within the guide that the Authority has made available to taxpayers, it is also possible to consult the different methods that allow access to services. In particular, according to the guide, access to the different services will be allowed through these channels: use of the Agency App; by email or certified e-mail; by going to the nearest territorial office; through access to the site with or without SPID credentials. Speaking of the latter mode, whose use seems to be increasing, we have provided a guide on how to obtain SPID credentials in the page here.
Thanks to this useful guide, the Revenue Agency favors the fruition and use of services with electronic channels. Alternatively, the user can always book an appointment at an office via telephone, App or website. That’s why contacting the Revenue Agency will be easier thanks to this important news. For a specific reading on each service, taxpayers are invited to consult the appropriate guide.
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