Würzburg.WhatsApp, Facebook Messenger or Twitter: Communication in the digital world takes place via text messages. But how can you evaluate and utilize the multitude of texts and information generated daily? In the virtual cooperation event of the Julius-Maximilians-Universität Würzburg, the IHK Würzburg-Schweinfurt and the Region Mainfranken GmbH, the regional know-how in the fields of data science and artificial intelligence became tangible for everyone. “With the Center for Artificial Intelligence and Data Science (CAIDAS), which was newly founded at the JMU and which is funded by Bavaria’s high-tech agenda, we want to promote the transfer of knowledge from AI research into the various areas of application together with the Main Franconian companies “With these words, University President Prof. Dr. Alfred Forchel the innovation forum.
Every day so many texts are produced around the world that a person could not read them alone. Artificial intelligence (AI) at Chair X of the university is trained with the content of around 40,000 books. Chair holder Professor Andreas Hotho focuses in his scientific work on text analysis and on how emotions can be read from chats in eSports, for example. Through the permanent creation of texts, the artificial intelligence and the corresponding algorithms are getting better and better. The use is accordingly interesting for companies, among others, since the reliability of the evaluations increases continuously. Reliability plays a major role in medicine – because treatments or patient settings should be as error-free as possible. Dr. Peter Klügl, a graduate of the Julius Maximilians University of Würzburg, supports clinical care using artificial intelligence. With numerous evaluations of form data and previous illnesses, treatments can be carried out more precisely by medical staff. In his keynote speech, Dr. Peter Klügl that around a quarter of the working hours of doctors in the hospital are used for documentation work. Through the use of artificial intelligence, this time can be greatly reduced and the staff can focus on the treatment.
“Is there internet on board?” “How wide are the beds below deck?” – these are just two selected questions that Michelle Skodowski asked the chatbot of a travel company. Together with a globally active travel company, the Würzburg start-up “Thies the helmsman” developed – a ChatBot that has enormously improved the Group’s customer communication.
The co-founder of the Würzburg company BOTfriends showed how inquiries to ChatBots can be answered automatically with the help of machine learning. About 80 percent of inquiries from customers and interested parties can be resolved by a bot, she reported in her keynote speech. Currently, a person has to go through the individual steps of a request in advance in order to teach the bot this. In the future, the bot will be able to solve this preparatory work by itself.
The organizers, Region Mainfranken and IHK Würzburg-Schweinfurt, have set themselves the goal of transferring cutting-edge research from Main Franconia to small and medium-sized companies. 70 representatives from companies and research institutions took part. pm
© Fränkische Nachrichten, Wednesday, December 9th, 2020
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