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A US customer of Canon is suing the company for making the scan function completely unusable when there is no ink in the printer.
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According to the customer, it is illogical that a scanner of an all-in-one printer does not work as soon as there is no more ink in stock. After all, no ink is needed for this. He is not alone in this. David Leacraft therefore wants to take the company to court with a group complaint. That reports tech site BleepingComputer. According to Leacraft, the company would be guilty of misleading advertising and unjust enrichment. The plaintiffs are therefore seeking total damages of $5 million from Canon.
Leacraft bought a Pixma MG6320 all-in-one printer and over time found it refusing service. According to users, this problem has been occurring since 2016. Communication with the company would show that you can only use the scan and fax functions if there is enough ink in the printer. Leacraft states that the company does not communicate this correctly and that he was not aware of this when purchasing. He reports that in that case he would never have bought the all-in-one printer.
In the charge they argue that Canon is only doing this to boost its own profits. After all, this would ensure that users always get enough ink to keep their devices working. Ink also has an expiration date. So this too would force customers to make new purchases.
Precious ink
This makes it not the first printer manufacturer to make a fuss about its ink. In May Demand Test Buy Money from HP for blocking generic ink cartridges. Users of certain devices may no longer be able to use third-party ink cartridges after a software update. These are generally cheaper than HP’s own inks. Users would therefore only be able to work with the more expensive HP products. Test Aankoop therefore asked HP 150 euros per affected customer.
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