If you order Christmas gifts online, you should plan enough time. Especially during the peak season for parcel service providers, many parcels arrive very late or not at all before Christmas. According to the consumer advice center NRW, some suppliers allow you to specify a desired delivery date, but this works for less than half of the parcels.
damaged package?
If the package arrives on time, many people are very happy, but what if the package is damaged? Attorney Jürgen Brunnert recommends that you take a close look when accepting the package. If the parcel itself is already damaged, this should be shown directly to the courier.
Ideally, this should also be confirmed in writing and the package opened directly with the carrier. This way you can prove in an emergency that you have already received the damaged goods. The courier can then write this down in the system. Only then should the signature be delivered, because once the postman is gone, it becomes difficult to complain about damaged goods. Those who get stuck with complaints to the parcel service can, in some cases, also contact the Federal Network Agency turn around.
lost package?
In Germany, several million parcels are delivered every day. From time to time, however, it also happens that the ordered goods do not arrive at all and so Package lost somewhere it goes. Soest lawyer Jürgen Brunnert points out that the special rule of the use of the sales goods applies in this case.
This means: if the package does not arrive in perfect condition because it was left on the doorstep without consent and was consequently damaged or stolen, the customer remains fulfillment claim to exist. In most cases, this means returns money. The dealer decides independently whether to ship the goods a second time.
