popular Bank and FirstBank They confirmed this morning that they are confronting intermittence in their services and are working to solve the breakdowns.
In the case of Popular, the financial institution held its service provider responsible Evertec, which “is facing a breakdown, affecting our Mi Banco service, and other services such as ATH Móvil”.
“Work is underway to restore it as soon as possible. We regret the inconvenience this may cause,” Popular reported on his official Twitter account.
Our service provider @Evertec You are facing a breakdown, affecting our Mi Banco service, and other services such as ATH Móvil. Work is underway to restore it as soon as possible. We regret the inconvenience this may cause.
– Banco Popular (@popular) May 2, 2020
Meanwhile, the governor Wanda Vázquez Garced He attributed the fault to the entry of the federal incentive to alleviate the economic impact of the coronavirus.
“Given the deposit of $ 1,200 last night for our people, Banco Popular informs us that its page had a collapse and they are working to restore it as soon as possible. The first funds sending (sic) will be available between today and Monday, “wrote the first executive.
For his part, FirstBank He also confirmed on Twitter that “we are experiencing intermittent in some of our services. Our team is working with the situation to be able to restore them as soon as possible. We apologize for the inconvenience and appreciate your patience. We are here to serve you!”.
We are experiencing intermittent in some of our services. Our team is working with the situation to be able to restore them as soon as possible. We apologize for the inconvenience and appreciate your patience. We are here to serve you!
– FirstBank (@FirstBankpr) May 2, 2020
In turn, it reported the closure for today of the branches in Coto Laurel and Centro del Sur, in Ponce, due to seismic activity in the area.
This medium contacted Evertec to inquire about the status of the fault. Through a spokeswoman, the company indicated that they would only issue the statement published on Twitter.
“Right now the service of Mi Banco is experiencing intermittence. We are working to reestablish (sic) the service as soon as possible. We will keep you informed,” the tweet reads.
At this moment the service of My Bank is experiencing intermittent. We are working to reestablish the service as soon as possible. We will keep you update.
– Evertec (@Evertec_Inc) May 2, 2020
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