Orange with Media Services, published on Tuesday February 18, 2020 at 1:47 p.m.
The SignalConso site was launched on Tuesday after being tested in three regions in 2019.
Have you been the victim of a scam? Have you discovered expired products in your supermarket stall? Have you noticed mice in a restaurant? You can now report these problems on a new site, SignalConso, launched on Tuesday February 18 by the Fraud Repression.
The site, also accessible on smartphone, wants to be “simple and intuitive,” assured the Secretary of State to the Minister of the Economy, Agnès Pannier-Runacher. The person wanting to report a problem is like this guided step by step according to the sector of activity concerned and the categories of reports. It may be redirected to other services if the complaint does not fall within the fields of intervention of the Directorate General for Competition, Consumption and the Suppression of Fraud (DGCCRF). I It is possible to take a photo directly with your mobile to add it to your report.
The complainant provides an e-mail address to be kept informed of the follow-up to his report. The company concerned is notified and can accept or refute the complaint. She can respond directly to the consumer who incriminates him on the measures that are taken, and the DGCCRF has access to exchanges.
So far, complaints have so far mainly concerned “price problems, hygiene and expired products and contractual disputes,” said the Secretary of State to the Minister of Economy, who said than the tool could also serve as “mediation” between the consumer and the company, while “bringing it closer” to the administration. “SignalConso also allows us to pre-target for our controls,” commented Virginie Beaumeunier, director general of the DGCCRF. “We avoid going to control a company that reacts quickly to its customers,” added Agnès Pannier-Runacher.
Before being launched at the national level, the site was tested in 2019 in Center-Val-de-Loire, Auvergne-Rhône-Alpes and Occitanie. In Center-Val-de-Loire, 326 reports were identified via the platform, said Fabienne Bibet, deputy regional director of the local branch of Fraud Repression. ” Two-thirds of affected companies agreed to read the complaint, and 50% of companies applied corrective action“, she added, while the regional office is seized” about 2,000 times a year “, on consumption, for complaints or questions.
SignalConso should be “enriched” in “the coming months”, in particular to take into account internet commerce, said the Secretary of State to the Minister of the Economy.
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