A few days ago, a family of four went abroad happily on vacation, but due to the negligence of the travel agency, they did not get their passports and were unable to fly out due to the oolong bag loss incident, which aroused heated discussions on the Internet. The two parties reached a settlement on the 13th. Pinguan Tourism will pay 312,893 yuan (including the tour fee of 151,200 yuan), and provide the family with a free 5-day trip to Phu Quoc Island.
A female netizen surnamed Zhu previously posted on the Facebook group “Breaking News Commune”, saying that a family of four bought a Vietnam tour itinerary from Pinguan Travel (the tour fee per person was 37,800 yuan, and the total cost was 151,200 yuan). When we arrived at Xiaogang Airport in the south at 5:00 in the morning, we were told by the team leader that there were no passports for the whole family. Fake unreachable packages.”
Pinguan Tourism originally admitted that it was caused by an internal delivery error, and would compensate 302,400 yuan (the original tour fee and 100% of the tour fee), but the original Po did not accept it.On the evening of yesterday (14th), Pinguan Tourism was inFacebookIn the post, the two parties reached a settlement on the 13th, and will compensate 100% of the tour fare according to the contract, and pay the additional fare derived from the original Po. Said that Ms. Zhu is a loyal customer of the company, so the chairman provided an additional free “5-day trip to Fuguo Island”, hoping to make up for the unfinished family trip due to the incident.
Yuan Po also updated the follow-up on the Facebook group “Breaking News Commune”, “Thanks to the care and encouragement of the community members these days, we have reached a settlement with the travel agency, and thank the senior management of the travel agency for accompanying Ms. Chen to drive here yesterday. This matter is over. I will make more written statements. I sincerely thank you all, and I have received your blessings.”
further reading
