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Imitate How Successful People Communicate, Avoid These 5 Sentences
Liputan6.com, Jakarta Today, everyone lives in a world where businesses, titles, and even relationships are carried out behind the scenes. As a result, frustration and miscommunication often plague workers. Miscommunication is prone to occur. For better or worse, digital communication, via email or direct message on the platform, doesn’t let the communicators see each other’s immediate reactions. That is why individuals often look for ways to “politely” express resentment. The key word is “polite,” but it’s not always interpreted that way. Quoting CNBC, Friday (20/5/2021), here are five of the most common phrases employees use that actually make them appear passive aggressive and petty: The five most common phrases make the sender look passive aggressive and petty 1. “According to my last email … “Its true meaning is:” You didn’t really read what I wrote. Watch it this time! “2.” For future reference … “The real meaning is:” Let me correct your ‘error’ regularly. blatantly that you yourself already know is wrong. ” 3. “Bring this back to the top of your inbox …” Its true meaning is: “You are the boss [atau karyawan] me. This is the third time I have asked you. I want you to finish this shit. “4.” Just to make sure we are on the same page … “Its true meaning is:” I will make sure that everyone who refers to this email in the future knows that I have been right. “5.” Moving forward … “Its true meaning is:” Never do that again. “Chances are you’ve used one of these phrases without even realizing that it could be perceived as passive aggressive. Or, you may be on the receiving end which can also frustrate you Even as a digital body language researcher, Erica Dhawan, who is also a leadership expert and author of a book entitled “Digital Body Language: How to Build Trust and Connection, No Matter the Distance.”, Often feels the same way. Every time Dhawan sees a shipment ” Thank you for your patience “via email, he could not decide whether the sender had turned down the meeting on an undetermined future date or whether they really han yes it took a few more days than expected. However, in most cases, he knows they’re just trying to say “Sorry I’m late with this; it’s taking longer than I thought.” The right way to express what you mean So how are you supposed to frame your own statement without engaging in any kind of passive aggressiveness? Or when do you need to use the phone to call and clarify something? Here are four things successful communicators do: 1. Don’t respond to messages or emails when you are angry or frustrated. This will prevent miscommunication, time wasting and regret. If you feel hijacked emotionally, save your email message as a draft and revise it later and send it when your mood is better. 2. Assume good intentions Instead of calling someone for screwing up, step into their shoes and ask yourself, “What are some reasons why they made this mistake?” Better yet, be able to be the person who knows what they need to take action. Sometimes, just adding a quick summary so they don’t have to go back and read the previous email and writing “This is what I need from you” can be very helpful and efficient. 3. Show empathy and encouragement Replace important words like “Do this” with conditional phrases like “Can you do this?” Then, when providing input, begin your message by expressing appreciation using words such as “Thank you for [X]”or” Your work is good at [X]If your boss, or even a client, sends you passive aggressive e-mails, resist the urge to send even more narrow replies. Bringing your actions down to their level will only increase tension and create anxiety. 4. Avoid digital ghosting Here’s a quick guide to remember: If you can respond in 60 seconds or less then respond immediately. If it’s urgent, respond immediately or let the sender know you’re working on it. Make an appointment with yourself on your calendar if necessary. If it’s a less urgent matter, don’t be stress and block follow-up time where you’re comfortable doing it. If you are the one waiting for an answer and unless it is absolutely essential that you get a reply as soon as possible, remember that the recipient probably has a lot in their line of communication. still not getting a reply, then switch to other media, for example phone call. Reporter: Priscilla Dewi Kirana
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