Jakarta, CNN Indonesia —
The cellular telecommunications operator, XL Axiata admits that there was a technical problem with the company’s network, which affected XL Axiata’s customers.
Group Head Corporate Communication XL Axiata Tri Wahyuningsih said technical problems occurred in the network in several big cities.
“There has been a technical problem with the XL Axiata network in a small number of areas in Surabaya, Denpasar, Makassar, Banjarmasin, and the surrounding areas which has an impact on the decline in service quality,” he explained to CNNIndonesia.com, Saturday (14/8).
He said the XL Axiata team was in the process of dealing with these problems. The company also apologizes for the disturbance experienced by customers.
“Currently, our network team in the field is working on handling so that services can return to normal soon. We apologize for the inconvenience caused,” he added.
Previously, a number of XL Axiata users were busy complaining about network disturbances on Twitter social media. In fact, a number of customers claimed to have experienced signal disturbances since yesterday, Friday (13/8).
The majority of these customers do not get a signal on their cellphones.
For example, Akbar Ilham, the owner of the Twitter account @baerakbar, admitted that he had not received an XL signal since last night. He has also reported the incident to XL Axiata’s customer service (CS), namely @myXLCare.
“@myXLCare min, what is the problem with the XL signal? Because last night my signal was only X,” he said.
Ilham also attached a screenshot from his cellphone showing no XL signal at all.
(ulf / vws)
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