![When I inquired about the Chikawa plush toy’s “hole in the forehead”… I asked a prize maker who was moved by the owner’s love about the circumstances behind his “divine response”: J-CAST News[Display full text]](https://i0.wp.com/www.j-cast.com/images/origin/2023/11/news_20231128202239.jpg?fit=%2C&ssl=1)
When I got a stuffed animal from an online crane game, it had a hole in its forehead. While replacing it with a new item was considered, the love shown by the owner prompted the prize maker to repair it.
People were moved by the experiences shared on X (formerly Twitter), with comments such as “The company is so kind and humorous, it’s wonderful” and “The company is so good it makes me cry.” She asked both the owner and the manufacturer what they thought.
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Stuffed animal before repair.There is a hole in the forehead (red circle), from a post by X user Usaginyo (@runrunhappy7777)
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Stuffed toy before repair, from a post by X user Usaginyo (@runrunhappy7777)
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Stuffed toy after repair, from a post by X user Usaginyo (@runrunhappy7777)
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Stuffed toy after repair, from a post by X user Usaginyo (@runrunhappy7777)
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Stuffed toy after repair, from a post by X user Usaginyo (@runrunhappy7777)
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From a post by X user Usagi Nyo (@runrunhappy7777)
“If I return this child, will this child be thrown away?”
The topic of discussion is a post by X user Usagi Nyo (@runrunhappy7777) from November 14th to 24th, 2023. A fan of the popular character series “Chiikawa”, he won a “Hachiware” stuffed animal in an online crane game, but “it arrived with a hole in his forehead.”
When he discovered the damage, he said in an interview with J-CAST News that it felt like a defective product. So I contacted the manufacturer, and when I was told that it could be replaced, I felt a sense of unease in my heart. It is said that such a change of state of mind has come.
“If I return this child, will she be thrown away?”When I saw the scratched Hachiware-chan stuffed animal, I didn’t know why, but I cried.
After talking with the family again, we came to the decision that since we had a connection and this child had come to our home, we would accept him as is. I put a bandaid on her to cover up her scar, and it looked good on her, so I started to get attached to it. Maybe it’s just my imagination, but Hachiware-chan seemed happy too.”
In the original post, he also said, “We have decided to welcome him as is,” along with a photo. The manufacturer apologized for the inconvenience and said, “I’m sure Hachiware is happy to be welcomed into a kind-hearted family,” and it seemed like the story was over.
However, on the same day, Usaginyo was surprised to receive a repair proposal.
Manufacturer: “We are very impressed by the love our customers have for our stuffed animals.”
When the stuffed animal was repaired and returned, the bandage that had been applied to the damaged area had been reapplied over the plastic packaging, and the following letter was also included.
“This time, the treatment for “Sport Kari na Hachiware,” which I took care of, has been successfully completed and he is now in good health.We are happy to welcome him back.After treatment, please rest for about a week.”
Usagi Nyo posted her happiness, saying, “A company that makes wonderful goods was very responsive,” and “I will cherish this Hachiware-chan!!! Thank you so much.”
The post went viral, and X wrote, “Love…I feel the love. It touches my heart that you’re putting a band-aid on it, and that you’re resting for a week…” and “You’re so kind and humorous. It’s wonderful.” It warms my heart,” and “This is such a great company, it makes me cry.”
A spokesperson for Parade (Chuo-ku, Tokyo), which made the stuffed toys, responded to an interview that the above-mentioned response was true. The reason behind the proposal for repair is as follows: “I was very impressed by the customer’s love for the stuffed animal, who was so considerate and considerate of the stuffed animal,” in response to Usaginyo’s response after receiving the replacement information.
“We felt that there was a problem with allowing customers to accept defective products, so we internally considered what we could do and proposed repairing and returning them.”
“I’m glad this Hachiware-chan came to my house!”
The series of events is interpreted as follows.
“We are very happy that our customers were happy with our products.It is very embarrassing to have a defective product of ours brought up in this way, but we hope that many people will notice it. It is very encouraging to receive your opinions.”
“We would like to continue to provide products that please our customers,” he says enthusiastically.
Usaginyo said, “I’m just grateful to the manufacturer for considering repairing it instead of replacing it,” while also expressing his thoughts.
“I’ve loved stuffed animals ever since I was little, and I have a lot of them at my parents’ house. Each one is important and is part of my family. Some have holes, no tails, and strings coming out. They’re ‘normal’. I think there are some kids who are different.
Is that what most people think when they pick it up and notice it’s defective? I think that’s what you think. I was like that too at first. However, I think it’s a good idea to accept the child’s individuality and welcome him or her. I’m glad this Hachiware-chan came to my house! ”
2023-12-02 03:00:00
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